Senior Account Manager

Merkle; Chicago (IL); Hybrid; USD 83,000 - 108,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Merkle, Chicago, is seeking a Senior Account Manager to lead a long-standing retail client and serve as the primary contact across client, partner agencies, and Merkle teams. This hybrid role reports to the Senior Account Director and focuses on delivering exceptional service and value through solutions-oriented collaboration.

You will manage timelines, deliverables, and support activities to drive client success and Merkle growth.

Qualifications

• Bachelor's Degree required.
• 5+ years related agency experience, specifically within digital marketing or marketing operations.
• Demonstrated success managing client relationships and leading cross-functional teams.
• Proven ability to manage multiple projects simultaneously with exceptional attention to detail.
• Excellent communication, organization, and meeting management skills.
• Experience supporting large, complex retail or enterprise clients.

Responsibilities

• Lead day-to-day client and internal delivery team interactions.
• Build and maintain strong, trusted relationships with client stakeholders and cross-functional Merkle teams.
• Ensure all campaign schedules, scopes, and processes are clearly defined, communicated, and followed.
• Lead internal and external client meetings.
• Manage the accuracy, timeliness, and quality of all client deliverables.
• Provide leadership, clarity, and guidance to cross-functional delivery teams.
• Maintain an understanding of the broader account strategy to inform execution and team alignment.
• Communicate client goals to appropriate parties for execution.

Skills

Client relationships

Cross-functional leadership

Communication

Project management

Digital marketing

Education

Bachelor's Degree

Job description

Job Description

The Senior Account Manager will join our team to lead one of our longest-standing retail clients. In this high-visibility role, you’ll be the primary point of contact for the client, partner agencies, and internal Merkle teams—playing a central part in driving partnership success. You’ll maintain strong client relationships by delivering exceptional service, creating value, and bringing a polished, solutions-oriented approach to every interaction.

As the Senior Account Manager, you’ll lead the day-to-day execution of our clients’ marketing strategies. This role is highly collaborative, requiring close partnership with key client stakeholders as well as cross-functional Merkle teams. You’ll serve as the connective tissue between groups to ensure seamless execution, clear communication, and alignment with business goals.

Your leadership in managing timelines, deliverables, and support activities will directly impact both client success and Merkle’s continued growth. This is a hybrid opportunity and reports to the Senior Account Director.

Key Responsibilities

• Lead the day-to-day client and internal delivery team interactions
• Build and maintain strong, trusted relationships with client stakeholders and cross-functional Merkle teams
• Ensure all campaign schedules, scopes, and processes are clearly defined, communicated, and followed
• Lead internal and external client meetings
• Manage the accuracy, timeliness, and quality of all client deliverables
• Provide leadership, clarity, and guidance to cross-functional delivery teams
• Maintain an understanding of the broader account strategy to inform execution and team alignment
• Clear understanding of client goals to disseminate information to the appropriate parties for execution

Qualifications

• Bachelor's Degree required
• 5+ years related agency experience, specifically within digital marketing or marketing operations
• Demonstrated success managing client relationships and leading cross-functional teams
• Proven ability to manage multiple projects simultaneously with exceptional attention to detail
• Excellent communication, organization, and meeting management skills
• Experience supporting large, complex retail or enterprise clients

Additional Information

The annual salary range for this position is $82,800 -$108,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas and strengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days per week including one Team Day. The minimum number of days may vary by office and role. Dentsu may designate other HQ or Hub offices at any time. Those who do not live near an office may be designated as a remote employee, depending on the role and business needs. Regardless of your work location, we expect you to be flexible to meet the needs of our Company and clients, which may include attendance in an office from time to time.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Location

Chicago

Brand

Merkle

Time Type

Full time

Contract Type

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.