Strategic Account Manager, Client Success

Express Scripts Pharmacy Benefit Services; St. Louis (MO); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Express Scripts Pharmacy Benefit Services in the United States seeks an Account Manager to ensure client and patient satisfaction, manage day-to-day relationships, and drive retention. The role collaborates with cross-functional teams to deliver core services and resolves issues to maintain high service levels.

You will lead implementations, present performance metrics, and coordinate with client teams across operational areas, with occasional travel up to 20% to align with client needs and

Qualifications

• Bachelor’s degree in related field or 11 to 14 years of experience.
• 5+ years relevant experience with Bachelor’s Degree or Master’s degree and 3+ years of relevant experience.
• Excellent PC Skills including Microsoft Office and Internet experience.

Responsibilities

• Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution.
• Responsible for timely and accurate management and execution of all client benefit requests, including changes and escalated issues.
• Lead client centric team meetings to review operational performance against client’s expectations and needs.
• Presentation of operational performance metrics to clients on a monthly/quarterly basis to promote satisfaction and retention.

Skills

Client relationships

Communication

Analytical skills

Cross-functional collaboration

Problem solving

Presentation skills

Education

Bachelor’s degree in related field

11 to 14 years of experience

Tools

Microsoft Office

Job description

Express Scripts Pharmacy Benefit Services in the United States seeks an Account Manager to ensure client and patient satisfaction, manage day-to-day relationships, and drive retention. The role collaborates with cross-functional teams to deliver core services and resolves issues to maintain high service levels.

You will lead implementations, present performance metrics, and coordinate with client teams across operational areas, with occasional travel up to 20% to align with client needs and