Strategic Account Lead: Client Success & Delivery

ERM (Environmental Resources Management); Cleveland (OH); Presencial; USD 60.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Parental leave

Medical insurance

Dental insurance

Vision insurance

401(k) and other benefits

Descripción de la vacante

ERM MCA is seeking a Senior Account Executive to serve as the primary day-to-day liaison between ERM MCA and its clients, managing relationships, timelines, and budgets to ensure client objectives are met.

The AE owns project details from initiation through completion, coordinates internal teams, tracks progress, and ensures flawless execution while identifying growth opportunities and maintaining a client-first mindset.

Responsabilidades

• Serves as the primary point of contact for day-to-day client communications.
• Builds and maintains strong client relationships founded on trust, responsiveness and accountability.
• Keeps clients informed of project status through weekly status reports, timelines, meetings, and other communications.
• Owns project details from initiation through completion and coordinates internal teams to deliver on time and within budget.
• Tracks projects through project management systems and proactively addresses delays or issues.
• Represents the agency in client reviews and approvals for materials and deliverables.

Descripción del empleo

ERM MCA is seeking a Senior Account Executive to serve as the primary day-to-day liaison between ERM MCA and its clients, managing relationships, timelines, and budgets to ensure client objectives are met.

The AE owns project details from initiation through completion, coordinates internal teams, tracks progress, and ensures flawless execution while identifying growth opportunities and maintaining a client-first mindset.