Senior Account Executive: Client Growth & Project Delivery

ERM Consultants Canada Ltd.; Cleveland (OH); On-site; USD 60,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Medical, dental, vision

401(k)

Job summary

ERM MCA in the United States is seeking a Senior Account Executive to serve as the primary day-to-day liaison with clients, ensuring needs are met through clear communication, project management and flawless execution.

The AE will own project details from initiation to completion, coordinate internal teams and client stakeholders, and strive to deliver work on time, on budget and aligned with client objectives, with a North Star mindset toward client success.

Responsibilities

• Serves as the primary point of contact for day-to-day client communications.
• Builds and maintains strong client relationships founded on trust, responsiveness and accountability.
• Keeps clients informed of project status through weekly status reports, timelines, meetings, and other written or verbal communications.
• Owns project details from initiation through completion.
• Coordinates project timing, resources, budgets and deliverables across agency teams.
• Maintains complete and accurate project documentation, including job setups, files, briefs, approvals and historical records.
• Ensures all projects are executed accurately, efficiently, on time and within budget.
• Tracks projects through project management and agency systems, proactively addressing potential delays or issues.
• Identifies opportunities for account growth and additional agency services.

Job description

ERM MCA in the United States is seeking a Senior Account Executive to serve as the primary day-to-day liaison with clients, ensuring needs are met through clear communication, project management and flawless execution.

The AE will own project details from initiation to completion, coordinate internal teams and client stakeholders, and strive to deliver work on time, on budget and aligned with client objectives, with a North Star mindset toward client success.