Strategic Account Lead – Automotive Growth & Partnerships

RBGlobal; Oregon; Hybrid; USD 70,000 - 100,000; Full time

Job summary

IAA is seeking a Strategic Account Manager to build and nurture relationships with select Demand customers, driving revenue and customer experience scores. You will work with Inside Sales, Operations, and Buyer Services to resolve queries and uncover opportunities, reporting to the Manager of Account Management.

You will lead monthly meetings, monitor account performance, and translate customer feedback into actions.

Qualifications

• 2+ years in sales or account management.
• 2+ years in the automotive industry.
• Strong communication skills.
• Collaborates with cross-functional teams.
• Experience using data dashboards to identify growth opportunities.
• Proficient in Microsoft Office suite.
• Willing to travel 10%.

Responsibilities

• Build and maintain strong brand trust with designated accounts.
• Understand products, services, and tools customers use to operate their business.
• Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio
• Monitor the performance of key accounts and facilitate timely interventions.
• Manage customer expectations and satisfaction.
• Identify and present opportunities that may generate incremental revenue or create efficiencies.
• Handle client queries and find innovative solutions to solve complex customer problems.
• Understand how to be an effective listener and take action given the customer feedback provided.
• Provide superior customer service and adhere to IAA’s Customer Care Values.
• Collaborate closely with other members of the Marketplace Demand team to execute customer growth and engagement strategies
• Lead monthly meetings with customers
• Establish efficient communication methods and liaisons between key customers and internal departments
• Flexible and willing to perform other tasks as assigned

Skills

Sales experience

Account management

Communication skills

Collaboration

Data-driven

Microsoft Office

Travel availability

Tools

BI portal

Job description

IAA is seeking a Strategic Account Manager to build and nurture relationships with select Demand customers, driving revenue and customer experience scores. You will work with Inside Sales, Operations, and Buyer Services to resolve queries and uncover opportunities, reporting to the Manager of Account Management.

You will lead monthly meetings, monitor account performance, and translate customer feedback into actions.