Strategic Accounts Manager IAA

Ritchie Bros.; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Ritchie Bros. Auctioneers, Inc. is seeking a Strategic Account Manager in the United States to build and sustain strong relationships with Demand customers.

You will drive revenue and customer experience scores by understanding client needs, addressing queries, and presenting new offerings. Collaboration with Inside Sales, Operations, and Buyer Services is essential to success. You will lead monthly meetings, manage expectations, and identify growth opportunities, while traveling up to 10% to

Qualifications

• At least 2 years in Sales or Account Management.
• At least 2 years of automotive industry experience.
• Excellent oral and written communication.
• Ability to collaborate with cross-functional teams.
• Proficient in Microsoft Office and data-driven decisions.

Responsibilities

• Build and nurture relationships with designated Demand customers.
• Communicate performance, resolve queries, and identify opportunities.
• Present new products, services, and partnerships to customers.
• Monitor account performance and coordinate timely interventions.
• Manage customer expectations and satisfaction.
• Identify opportunities to generate incremental revenue or efficiencies.
• Assist with customer service alongside Inside Sales, Operations, and Buyer Services.
• Lead monthly meetings with customers and coordinate internal liaisons.

Skills

Sales or Account Management experience

Automotive industry experience

Strong communication skills

Cross-functional collaboration

Data-driven decision making

Microsoft Office proficiency

Tools

BI portal

Job description

The Strategic Account Manager is responsible for building, maintaining, and nurturing strong business relationships with select Demand customers to maximize IAA’s revenue and customer experience scores. The Strategic Account Manager will communicate regularly with designated customers and discuss performance, resolve customer queries, and identify opportunities to increase customer engagement with IAA. The Strategic Account Manager will work closely with the Inside Sales team, Operations, and Buyer Services to assist with customer service. This role reports to the Manager of Account Management.

Responsibilities

• Build and maintain strong brand trust with designated accounts
• Understand the products, services, and tools customers use to operate their business
• Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio
• Monitor the performance of key accounts and facilitate timely interventions
• Manage customer expectations and satisfaction
• Identify and present opportunities that may generate incremental revenue or create efficiencies
• Handle client queries and find innovative solutions to solve complex customer problems
• Understand how to be an effective listener and take action given the customer feedback provided
• Provide superior customer service and adhere to IAA’s Customer Care Values
• Collaborate closely with other members of the Marketplace Demand team to execute customer growth and engagement strategies
• Lead monthly meetings with customers
• Establish efficient communication methods and liaisons between key customers and internal departments
• Flexible and willing to perform other tasks as assigned

Qualifications

• 2+ years of Sales or Account Management experience
• 2+ years of experience in the automotive industry
• BI portal experience is an asset
• Great oral and written communication skills
• Exhibits great collaboration skills, with a willingness to work with cross-functional teams
• Capable of making decisions when customer problems and/or opportunities arise
• Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards
• Understands IAA’s Customer Care Values and practices them daily
• Capable of meeting and/or exceeding growth and retention goals
• Proficient in Microsoft suite of products
• Willing to travel 10%