Strategic Accounts Manager IAA

RB Global; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

IAA is seeking a Strategic Account Manager to build and nurture relationships with Demand customers, maximizing revenue and satisfaction. You will communicate with customers to review performance, resolve queries, and identify opportunities to deepen engagement with IAA.

In this role you will collaborate with Inside Sales, Operations, and Buyer Services to deliver exceptional service. Strong communication, collaboration, and data skills are essential, along with a willingness to travel 10%.

Qualifications

• 2+ years of Sales or Account Management experience.
• 2+ years in the automotive industry.
• Great oral and written communication skills.
• Experience collaborating with cross-functional teams.
• Ability to identify growth, retention, and cross/up-sell opportunities using data and dashboards.
• Willing to travel 10%.

Responsibilities

• Build, maintain, and nurture strong relationships with select Demand customers to maximize revenue and customer experience.
• Communicate regularly with designated customers to discuss performance and resolve queries.
• Identify opportunities to increase customer engagement with IAA.
• Collaborate with Inside Sales, Operations, and Buyer Services to support customer service.

Skills

Strong communication

Cross-functional collaboration

Decision making

Data-driven growth

Travel readiness

Tools

BI portal experience

Microsoft Office

Job description

The Strategic Account Manager is responsible for building, maintaining, and nurturing strong business relationships with select Demand customers to maximize IAA's revenue and customer experience scores. The Strategic Account Manager will communicate regularly with designated customers and discuss performance, resolve customer queries, and identify opportunities to increase customer engagement with IAA. The Strategic Account Manager will work closely with the Inside Sales team, Operations, and Buyer Services to assist with customer service. This role reports to the Manager of Account Management.

• 2+ years of Sales or Account Management experience
• 2+ years of experience in the automotive industry
• BI portal experience is an asset
• Great oral and written communication skills
• Exhibits great collaboration skills, with a willingness to work with cross-functional teams
• Capable of making decisions when customer problems and/or opportunities arise
• Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards
• Understands IAA's Customer Care Values and practices them daily
• Capable of meeting and/or exceeding growth and retention goals
• Proficient in Microsoft suite of products
• Willing to travel 10%