Strategic Account Growth Specialist

DeKalb Health; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Baldor Specialty Foods is seeking a Sales Support Specialist to manage and grow our portfolio of assigned house accounts, driving customer retention and identifying growth opportunities. This role collaborates with Operations, Transportation, Purchasing, Marketing, Finance, and Customer Service to deliver exceptional service and maximize account performance.

The ideal candidate will have 3+ years in related roles, strong communication skills, and a passion for food.

Qualifications

• 3+ years of experience in account management, foodservice sales, customer success, or relationship management.
• Experience within food distribution, foodservice, hospitality, or related industry strongly preferred.
• Analytical: comfortable reviewing sales reports, identifying trends, and making data-driven recommendations.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to work across multiple departments and build internal partnerships.

Responsibilities

• Serve as the primary point of contact for assigned house accounts, building strong customer relationships and ensuring a high level of satisfaction.
• Review weekly and quarterly account performance to identify trends, risks, and opportunities for revenue growth.
• Develop and execute account strategies to increase sales, improve retention, and expand product category penetration.
• Conduct regular business reviews with customers to discuss performance, identify needs, and strengthen partnerships.
• Proactively resolve service, delivery, inventory, and product-related issues by collaborating with internal teams.
• Identify opportunities to introduce new products, seasonal offerings, and value-added services across all product categories.
• Partner with Category Management and Marketing to execute product launches, promotions, and growth initiatives.
• Collaborate with Operations, Transportation, Purchasing, Finance, and Customer Service to ensure an exceptional customer experience.

Skills

Account management

Foodservice sales

Analytical thinking

Relationship building

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Foodservice

Tools

CRM

Microsoft 365

Job description

Baldor Specialty Foods is seeking a Sales Support Specialist to manage and grow our portfolio of assigned house accounts, driving customer retention and identifying growth opportunities. This role collaborates with Operations, Transportation, Purchasing, Marketing, Finance, and Customer Service to deliver exceptional service and maximize account performance.

The ideal candidate will have 3+ years in related roles, strong communication skills, and a passion for food.