Strategic Foodservice Accounts Specialist

Baldor Specialty Foods, Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Baldor Specialty Foods, a leader in premium food distribution, is seeking a proactive and customer-focused Sales Support Specialist to manage and grow our portfolio of assigned “house” accounts. This role drives customer retention, identifies growth opportunities, and ensures an exceptional experience through strong relationship management and cross-functional collaboration.

You will be the primary contact for assigned customers, partnering with Operations, Transportation, Purchasing, Marketing,

Qualifications

• 3+ years in account management, sales, or customer success.
• Experience in foodservice or food distribution preferred.
• Proficient in analyzing sales data and trends.
• Excellent written and verbal communication with a customer-first mindset.
• Collaborative, able to partner across multiple departments.
• Proficient with Microsoft 365 and CRM systems.
• Bachelor's degree in Business/Marketing or related field preferred.

Responsibilities

• Serve as the primary contact for assigned house accounts and build relationships.
• Review account performance weekly/quarterly to spot trends, risks, and opportunities.
• Develop and execute strategies to increase sales, retention, and category penetration.
• Conduct regular business reviews with customers to discuss performance and needs.
• Resolve service, delivery, inventory, and product issues with internal teams.
• Identify opportunities to introduce new products and seasonal offerings.
• Partner with Marketing and Category Management for launches and growth initiatives.
• Collaborate with Operations, Transportation, Purchasing, Finance, and Customer Service.
• Maintain accurate customer records and performance metrics in CRM/M365.
• Prepare and present account performance reports.
• Support the Director of Sales with strategic initiatives and retention programs.

Skills

Account management

Foodservice sales

Analytical

Relationship building

Cross-functional collaboration

Organizational skills

CRM experience

Microsoft 365

Education

Bachelor's degree

Tools

CRM systems

Microsoft 365

Excel

PowerPoint

Job description

Baldor Specialty Foods, a leader in premium food distribution, is seeking a proactive and customer-focused Sales Support Specialist to manage and grow our portfolio of assigned “house” accounts. This role drives customer retention, identifies growth opportunities, and ensures an exceptional experience through strong relationship management and cross-functional collaboration.

You will be the primary contact for assigned customers, partnering with Operations, Transportation, Purchasing, Marketing,