Sales Support Specialist- Retail

Baldor Specialty Foods, Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Baldor Specialty Foods, a leader in premium food distribution, is seeking a proactive and customer-focused Sales Support Specialist to manage and grow our portfolio of assigned “house” accounts. This role drives customer retention, identifies growth opportunities, and ensures an exceptional experience through strong relationship management and cross-functional collaboration.

You will be the primary contact for assigned customers, partnering with Operations, Transportation, Purchasing, Marketing,

Qualifications

• 3+ years in account management, sales, or customer success.
• Experience in foodservice or food distribution preferred.
• Proficient in analyzing sales data and trends.
• Excellent written and verbal communication with a customer-first mindset.
• Collaborative, able to partner across multiple departments.
• Proficient with Microsoft 365 and CRM systems.
• Bachelor's degree in Business/Marketing or related field preferred.

Responsibilities

• Serve as the primary contact for assigned house accounts and build relationships.
• Review account performance weekly/quarterly to spot trends, risks, and opportunities.
• Develop and execute strategies to increase sales, retention, and category penetration.
• Conduct regular business reviews with customers to discuss performance and needs.
• Resolve service, delivery, inventory, and product issues with internal teams.
• Identify opportunities to introduce new products and seasonal offerings.
• Partner with Marketing and Category Management for launches and growth initiatives.
• Collaborate with Operations, Transportation, Purchasing, Finance, and Customer Service.
• Maintain accurate customer records and performance metrics in CRM/M365.
• Prepare and present account performance reports.
• Support the Director of Sales with strategic initiatives and retention programs.

Skills

Account management

Foodservice sales

Analytical

Relationship building

Cross-functional collaboration

Organizational skills

CRM experience

Microsoft 365

Education

Bachelor's degree

Tools

CRM systems

Microsoft 365

Excel

PowerPoint

Job description

Brief Description

Position Summary

Baldor Specialty Foods, a leader in premium food distribution, is seeking a proactive and customer-focused Sales Support Specialist to manage and grow our portfolio of assigned "house" accounts. This role is responsible for driving customer retention, identifying growth opportunities, and ensuring an exceptional customer experience through strong relationship management and cross-functional collaboration.

As a Sales Support Specialist, you will serve as the primary point of contact for assigned customers, partnering closely with Operations, Transportation, Purchasing, Marketing, Finance, and Customer Service to deliver seamless service and maximize account performance. By leveraging customer insights, sales data, and industry knowledge, you'll identify opportunities to expand product categories, strengthen customer relationships, and increase revenue.

We're looking for a relationship-driven professional with a passion for food, exceptional communication skills, and the ability to analyze business trends and develop strategic account plans. Success in this role requires a consultative approach, strong organizational skills, and a commitment to delivering Baldor's signature level of service.

Responsibilities

• Serve as the primary point of contact for assigned house accounts, building strong customer relationships and ensuring a high level of satisfaction.
• Review weekly and quarterly account performance to identify trends, risks, and opportunities for revenue growth.
• Develop and execute account strategies to increase sales, improve retention, and expand product category penetration.
• Conduct regular business reviews with customers to discuss performance, identify needs, and strengthen partnerships.
• Proactively resolve service, delivery, inventory, and product-related issues by collaborating with internal teams.
• Identify opportunities to introduce new products, seasonal offerings, and value-added services across all product categories.
• Partner with Category Management and Marketing to execute product launches, promotions, and growth initiatives.
• Collaborate with Operations, Transportation, Purchasing, Finance, and Customer Service to ensure an exceptional customer experience.
• Maintain accurate customer records, account activity, and performance metrics within CRM and Microsoft 365 applications.
• Prepare and present account performance reports highlighting key wins, challenges, and growth opportunities.
• Support the Director of Sales with strategic initiatives, customer retention programs, and performance reporting.

Requirements And Skills

• Experienced: 3+ years of experience in account management, foodservice sales, customer success, or relationship management.
• Industry Knowledge: Experience within food distribution, foodservice, hospitality, or a related industry strongly preferred.
• Analytical: Comfortable reviewing sales reports, identifying trends, and making data-driven recommendations.
• Relationship Builder: Excellent communication and interpersonal skills with a customer-first mindset.
• Collaborative: Ability to work effectively across multiple departments and build strong internal partnerships.
• Organized: Strong time management skills with the ability to manage multiple priorities and follow through on commitments.
• Technology Proficient: Experience using Microsoft 365 (Excel, Outlook, Teams, PowerPoint, Word) and CRM systems.
• Education: Bachelor's degree in Business, Marketing, Foodservice Management, or a related field preferred; equivalent industry experience will be considered.

Why Join Baldor?

• Competitive base salary
• Health, dental & vision insurance
• Paid holidays & vacation time
• Retirement savings plan with employer match
• Employee discounts on premium products
• Career growth opportunities in a rapidly expanding company
• Being surrounded by great food!

Join our dynamic team and help strengthen customer partnerships while driving growth across one of the nation's leading specialty food distributors.

Summary

About Baldor

Baldor Specialty Foods connects the best food growers in the world with chefs at the best restaurants, retailers, hotels, schools, and corporations on the East Coast. Equipped with a curated offering of quality ingredients, an industry-leading digital ordering platform, and a team of people who know good food, we take pride in our radical hospitality. For the last three decades, we have made it our mission to deliver exactly what chefs need, when they need it, resulting in double-digit growth for our company over the last eight years. Our 2,500 employees are dedicated to creating seamless solutions for more than 14,000 customers from Maine to Virginia, and our Sales Executives are among our greatest brand, product, and customer champions.