Strategic Account Growth & Renewal Specialist

Liberis Ltd; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Travel to London HQ and cross-team

14 days PTO

11 federal public holidays

Birthday off

401k

Daily office snacks

Job summary

Fospha is looking for an Associate Account Manager to protect and grow a portfolio of mid-sized customers. You will drive renewals, adoption, and commercial readiness within our Customer team while shaping the next generation of customer success at Fospha.

You will turn data into compelling ROI stories for various stakeholders, identify growth signals early, and collaborate with the Head of Customer Accounts on high-impact accounts. This role supports Fospha's expansion in Austin and beyond.

Qualifications

• 2-3 years in Sales, Account Management, or SaaS customer roles.
• Strong relationship builder who helps customers achieve results.
• Comfort with data, able to interpret dashboards and show the 'so what' for clients.
• Confident communicator across email, video, and live meetings.
• Organized, proactive, follow-ups, and ownership of plans.
• Eager to drive renewals, upsells and business-case storytelling.
• Curious and analytical with interest in marketing performance.
• Bonus: experience with eCommerce data or D2C marketing platforms.

Responsibilities

• Drive renewals across portfolio by aligning on objectives and monitoring health.
• Collaborate with the Head of Customer Accounts on high-impact accounts.
• Turn data into impact stories with ROI-focused narratives.
• Identify growth or risk signals and flag adoption challenges.
• Contribute to proactive strategic account plans and roadmaps.
• Represent voice of customer to help improve platform delivery.

Skills

Relationship building

Data interpretation

Communication

Organized

Proactive

Commercial focus

Curiosity

SaaS experience

Job description

Fospha is looking for an Associate Account Manager to protect and grow a portfolio of mid-sized customers. You will drive renewals, adoption, and commercial readiness within our Customer team while shaping the next generation of customer success at Fospha.

You will turn data into compelling ROI stories for various stakeholders, identify growth signals early, and collaborate with the Head of Customer Accounts on high-impact accounts. This role supports Fospha's expansion in Austin and beyond.