Strategic Growth Account Manager

Informa Group; Massachusetts; On-site; USD 70,000 - 120,000; Full time

Job summary

Informa TechTarget in the United States is seeking an experienced Account Manager to drive renewal conversations, manage the customer lifecycle, and grow existing contracts within a high-volume B2B SaaS/tech environment.

You will partner with Customer Success and sales colleagues to ensure renewal success, pipeline coverage, and accurate CRM data, while delivering measurable commercial outcomes across a diverse client base.

Qualifications

• 2–5 years of experience in account management, sales, renewals, or a related commercial role.
• Demonstrated track record of meeting or exceeding renewal and/or revenue retention targets.
• Experience managing a high-volume book of business or working in a scaled, long-tail commercial model.
• Background in B2B SaaS, media, data, or technology sectors preferred.
• Ability to lead commercial conversations including negotiation, objection handling, and contract close.
• Comfortable building and managing a pipeline with consistent coverage discipline.

Responsibilities

• Lead all commercial conversations from the midyear review through contract close.
• Manage the full 12-month customer lifecycle, taking ownership of each defined milestone.
• Build and maintain pipeline coverage at a minimum of 3× individual quota target, aiming to grow accounts to meet retention and growth sales quotas.
• Proactively identify renewal risk and implement mitigation strategies early in the customer lifecycle.
• Negotiate, close, and grow existing contracts, with a focus on net revenue retention and expansion.
• Partner with Customer Success on kickoff calls and Executive Business Reviews.
• Own the back half of the customer journey (months 7–12) with focus on commercial outcomes and contract closure.
• Maintain a proactive 30-day engagement rhythm between all lifecycle milestones.
• Work with overlay sales teams and other functions on a complex book of business.

Skills

Account management

Sales

Renewals

Negotiation

Executive Business Reviews

Pipeline management

Churn risk assessment

B2B SaaS experience

Relationship building

CRM & data

Tools

Salesforce

Job description

Informa TechTarget in the United States is seeking an experienced Account Manager to drive renewal conversations, manage the customer lifecycle, and grow existing contracts within a high-volume B2B SaaS/tech environment.

You will partner with Customer Success and sales colleagues to ensure renewal success, pipeline coverage, and accurate CRM data, while delivering measurable commercial outcomes across a diverse client base.