Strategic Account Engagement Lead

Compass Group USA

Boston (MA)

On-site

USD 95,000 - 125,000

Full time

14 days+

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Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

CCL Hospitality Group seeks a Manager, Client Engagement to activate strategic account plans and coordinate resources across client strategy, Operations, and support teams. You will translate roadmaps into actionable plans, track progress, and ensure momentum to deliver measurable value for assigned accounts.

The role requires 3+ years in client success or related fields, strong PM skills, and excellent presentation abilities.

Qualifications

3+ years of experience in client success/retention or related field.
Strong project management skills coordinating multiple stakeholders and timelines.
Excellent PowerPoint and written communication for client-ready materials.
Highly organized with strong follow-through and professionalism when working with operators and leaders.

Responsibilities

Translate account priorities into actionable work plans.
Coordinate implementation of client roadmaps and initiatives.
Connect operators with Compass resources to advance account objectives.
Track milestones, deliverables, and outcomes across workstreams and address barriers.
Prepare for client strategy sessions, SWOTs, and account reviews.