Director, Strategic Accounts - Toronto

Decagon; United States; On-site; USD 235,000 - 293,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan (e.g., 401K, pension)

Parental Leave

Fertility and family building benefits

Wellness stipend

Daily lunches in the office

Take what you need vacation policy

Job summary

Decagon is seeking a Strategic Account Executive to independently build a pipeline with top global brands and close strategic deals. The role combines product-minded thinking with scrappy execution and close collaboration with engineering and deployment teams.

You will develop account plans, forecast revenue, and drive expansion with CX, Product, and Operations leaders, while maintaining expert knowledge of our AI-powered platform and industry trends.

Qualifications

• 7+ years of experience in strategic or enterprise sales.
• Proven track record of growing revenue with large, complex accounts.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen and ability to speak the language of the C-suite.
• Consultative selling with value-based solutions.
• Ability to manage multiple stakeholders and cross-functional initiatives.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Develop a strategy to break into and close key strategic logos.
• Build deep relationships with CX, Product, and Operations leaders.
• Identify opportunities to expand with customers.
• Collaborate with founders, deployment strategists, and engineering to tailor solutions.
• Forecast and report pipeline and revenue.
• Develop and execute account plans for strategic deals.
• Provide feedback to product and leadership to influence roadmap.
• Maintain expert knowledge of products, services, and industry trends.
• Expect moderate travel.

Skills

Strategic sales

Enterprise accounts

C-suite communication

Education

Bachelor's degree

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About The Role

We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.

In this role, you will

• Develop a strategy to break into and close key strategic logos for Decagon
• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
• Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
• Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
• Forecast and accurately report on pipeline and revenue
• Develop and execute account plans to execute strategic deals
• Provide feedback and insights to product and leadership teams to influence the company's roadmap
• Maintain expert-level knowledge of the company's products, services, and industry trends
• Expect moderate travel.

Your background looks something like this

• 7+ years of experience in strategic or enterprise sales
• Proven track record of growing revenue and expanding business with large, complex accounts
• Excellent communication, presentation, and negotiation skills
• Strong business acumen and ability to speak the language of the C-suite
• Consultative selling approach with a focus on value-based solutions
• Ability to manage multiple stakeholders and cross-functional initiatives
• Bachelor's degree or equivalent work experience

Even better if you have

• Previous experience selling AI or customer support/experience software

Compensation

OTE $332,000 CAD - $415,000 CAD + Offers Equity

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.