Strategic Account Director - SaaS Growth & Success

ALVARIA; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

ALVARIA is seeking an Account Director in Houston, TX to lead customer success initiatives and ensure strong product adoption and value realization for our SaaS customers. You will design customer touchpoints, monitor health signals using data, and coordinate with internal teams to drive retention and growth.

You will act as the customer advocate across services, support, and product management, manage renewals and expansions, and contribute to executive business reviews to tie activities to KPI

Qualifications

• 3+ years of experience in Customer Experience or Customer Success, preferably in SaaS, CCaaS or UCaaS.
• Ability to translate technology and features into meaningful business solutions.
• Proven ability to grow current clients.
• Excellent communication and presentation skills.
• Comfortable operating in a fast-paced, dynamic environment.

Responsibilities

• Guide customers through their journey, ensuring product adoption.
• Design and implement a touchpoint cadence for customers.
• Utilize data to monitor customer health and internal teams.
• Support customer escalations as needed.
• Contribute to a culture focused on customer success.
• Help customers find and increase value from our product offerings.
• Ensure customer awareness of new solutions promptly following launch.
• Translate customer use cases into actionable plans.
• Serve as the voice of the customer and advocate for client needs.
• Achieve renewal and revenue retention targets.

Skills

Customer success

Communication

Sales growth

SaaS domain

Problem solving

Job description

ALVARIA is seeking an Account Director in Houston, TX to lead customer success initiatives and ensure strong product adoption and value realization for our SaaS customers. You will design customer touchpoints, monitor health signals using data, and coordinate with internal teams to drive retention and growth.

You will act as the customer advocate across services, support, and product management, manage renewals and expansions, and contribute to executive business reviews to tie activities to KPI