Strategic Account Director — Retail Growth & Experience

Miller Zell Inc.; Atlanta (GA); On-site; USD 150,000 - 210,000; Full time

Job summary

Miller Zell seeks an Account Director to serve as a trusted strategic advisor to senior retail executives. You will shape transformative in-store environments, drive multi-year account growth, and elevate store performance in collaboration with delivery and project management leaders.

Leading client strategy, you will grow revenue, navigate complex organizations, and translate data into executive-ready recommendations using Excel and PowerPoint.

Qualifications

• 8–12+ years of strategic account leadership in an agency, retail consultancy or creative environment.
• Deep fluency in retail and shopper experience, store design, and customer engagement strategies.
• Strong commercial and financial acumen with ROI-focused thinking.
• Cross-functional influence and collaboration across diverse teams.
• Executive communication and presentation skills; proficient in PowerPoint and Excel.

Responsibilities

• Lead client strategy and trusted advisory across senior stakeholders in marketing, merchandising, store operations and real estate.
• Drive commercial growth: revenue expansion, margins, client retention, and multi-year planning; identify opportunities and lead proposals.
• Champion in-store experience and retail strategy: advise on journeys, fixture strategies, signage, wayfinding and layout.
• Apply financial rigor: analyze ROI, scalability, and margin health; translate data into executive-ready presentations.
• Foster cross-functional alignment with design, engineering, production, logistics and installation teams.
• Provide strategic guidance and feedback on concepts, ensuring alignment with brand standards and client goals.

Skills

Strategic account leadership

Retail & shopper experience

Commercial & financial acumen

Cross-functional influence

Executive communication & presentation

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Miller Zell seeks an Account Director to serve as a trusted strategic advisor to senior retail executives. You will shape transformative in-store environments, drive multi-year account growth, and elevate store performance in collaboration with delivery and project management leaders.

Leading client strategy, you will grow revenue, navigate complex organizations, and translate data into executive-ready recommendations using Excel and PowerPoint.