Strategic Retail Account Director

Miller Zell; Atlanta (GA); On-site; USD 130,000 - 180,000; Full time

Job summary

Miller Zell Inc. Corp in Atlanta, GA seeks an Account Director to lead and grow strategic client relationships within Miller Zell’s Retail vertical.

This role advises senior client stakeholders, shaping programs that enhance customer experience, improve store performance, and drive measurable business outcomes. The Account Director owns client strategy, account growth, and retention, partnering closely with internal program leaders to ensure seamless delivery of initiatives.

Qualifications

• 8–12+ years of experience in account management, consulting, or client leadership in a related environment.
• Background in retail marketing, shopper experience, or retail environments strongly preferred.
• Understanding of visual merchandising, store layouts, and customer engagement strategies.
• Strong strategic thinking with a data-driven approach to retail experience and revenue growth.
• Proven ability to grow and manage complex client relationships.
• Strong business and financial acumen including budgets, ROI analysis, and decision-making tradeoffs.
• Experience navigating large, complex organizations and influencing diverse stakeholder groups.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Excellent communication skills, including executive-level presentations and client interactions.

Responsibilities

• Own revenue growth and account health, influence margins, and identify opportunities across programs.
• Lead proposal development, scope definition, and contract negotiations.
• Build multi-year roadmaps aligning capabilities with client objectives.
• Collaborate with design, strategy, engineering, production, logistics, IT, and marketing teams.
• Provide clear feedback on creative and design output and ensure alignment with brand standards.
• Partner with Senior Project Managers to ensure successful execution and client satisfaction.

Skills

Account management

Retail marketing

Strategic thinking

Financial acumen

Executive communication

Stakeholder management

Data-driven decisions

Presentation skills

Tools

Microsoft Excel

PowerPoint

Job description

Miller Zell Inc. Corp in Atlanta, GA seeks an Account Director to lead and grow strategic client relationships within Miller Zell’s Retail vertical.

This role advises senior client stakeholders, shaping programs that enhance customer experience, improve store performance, and drive measurable business outcomes. The Account Director owns client strategy, account growth, and retention, partnering closely with internal program leaders to ensure seamless delivery of initiatives.