Strategic Account Director — Growth & ROI (Hybrid US)

adm-Indicia; Richmond (VA); Hybrid; USD 120,000 - 140,000; Full time

Job summary

adm Indicia in Richmond, VA is seeking an Account Director to provide strategic leadership within a client-service environment. You will build and maintain strong client relationships while driving account growth, profitability, and satisfaction.

The role reports to the Vice President, Client Services. Responsibilities include leading accounts, guiding day-to-day decisions, managing P&L impact, and leading high-performing teams.

Qualifications

• Bachelor’s degree with 10+ years of experience working for a promotional products or procurement outsourcing agency, servicing CPG/retail client brand teams
• Solid background and knowledge in POS Display production
• Exceptional client relationship management skills – professional, honest, direct, open, and approachable; extensive experience engaging and influencing cross-functional teams
• Proven experience driving top-line revenue growth and margin enhancement
• Excellent written and verbal communication skills
• Team player that leads by example with prior leadership and people management experience
• Excellent MS Office suite skills, including advanced knowledge of Excel and PowerPoint
• Problem solver with the ability to identify and clearly present innovative solutions
• Proven track record in managing overseas sourcing projects would be advantageous
• Ability to work in fast-paced environment
• Willingness to travel when required

Responsibilities

• Lead client accounts and maintain strong client relationships.
• Prepare and lead monthly and quarterly client performance reviews.
• Identify efficiencies in procurement patterns and suggest improvements.
• Drive operational KPI performance and ensure contractual obligations.
• Align with the Key Account Management to monitor risk.

Skills

Client leadership

Relationship management

Strategic thinking

Leadership

Proven growth & profitability

Communication

Team management

Excel/PowerPoint

Problem solving

Travel willingness

Education

Bachelor’s degree

Tools

MS Office (Excel/PowerPoint)

Job description

adm Indicia in Richmond, VA is seeking an Account Director to provide strategic leadership within a client-service environment. You will build and maintain strong client relationships while driving account growth, profitability, and satisfaction.

The role reports to the Vice President, Client Services. Responsibilities include leading accounts, guiding day-to-day decisions, managing P&L impact, and leading high-performing teams.