Strategic Account Director: Executive Growth & Revenue Strategy

Nextern, Inc.; Maple Grove (MN); On-site; USD 170,000 - 195,000; Full time

Benefits offered by this job

Health insurance

HSA

401k plan with match

Paid holidays and PTO

Job summary

Nextern, Inc. is seeking a Strategic Account Director in Maple Grove, MN to own relationships with high-profile strategic customers and drive long-term growth across NPD and sustaining operations. The role demands executive-level collaboration with Sr.

Director, VP and C-Suite stakeholders and ownership of contracts and forecasts. The position emphasizes strategic planning, cross-functional leadership across Operations, Quality, and R&D, and a proven track record in managing multi-million dollar

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 10+ years of customer-facing account management with large OEMs in CDMO/CMO or Medical Device manufacturing.
• Proven experience managing complex, strategic accounts with multi-level stakeholder engagement.
• Proven ability to build and sustain relationships with Sr. Director, VP and C-Suite stakeholders.
• Experience spanning both new product development (NPD) and sustaining operations.
• Working knowledge of commercial contracts, SOWs, and milestone-based agreements in manufacturing services.

Responsibilities

• Serve as executive-level liaison for assigned strategic accounts, understanding customer priorities and long-term objectives.
• Develop and advance multi-level relationships with key decision-makers and influencers.
• Own the account strategy and annual revenue plan for expansion.
• Lead quarterly and annual strategic reviews, KPI reporting, and performance alignment sessions.
• Build multi-year account strategies including growth, margin improvement, risk mitigation, and innovation opportunities.
• Own and manage all contracts, including terms, milestones, and renewal timelines.
• Understand financial implications of decisions, including margin impact and resource allocation.
• Maintain forecast relationships and hold customers accountable to them.
• Identify opportunities and build a strategic case for product expansion.

Skills

Relationship management

Executive communication

Strategic planning

Financial acumen

Cross-functional leadership

Problem solving

Project management

Analytical skills

Stakeholder engagement

Education

Bachelor's degree

Advanced degree preferred

Job description

Nextern, Inc. is seeking a Strategic Account Director in Maple Grove, MN to own relationships with high-profile strategic customers and drive long-term growth across NPD and sustaining operations. The role demands executive-level collaboration with Sr.

Director, VP and C-Suite stakeholders and ownership of contracts and forecasts. The position emphasizes strategic planning, cross-functional leadership across Operations, Quality, and R&D, and a proven track record in managing multi-million dollar