Strategic Account Director - West

decagon; San Francisco (CA); On-site; USD 320,000 - 360,000; Full time

Benefits offered by this job

Flexible vacation policy

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan

Parental Leave

Daily lunches and snacks

Job summary

A tech company in San Francisco is seeking a Strategic Account Executive who excels in developing relationships with key stakeholders and closing strategic deals. The ideal candidate has over 7 years of strategic sales experience and a strong track record with large accounts. This position offers a competitive compensation package including an OTE of $320K - $360K plus equity. Additional benefits include a flexible vacation policy, comprehensive medical coverage, and retirement plans.

Qualifications

• 7+ years of experience in strategic or enterprise sales.
• Proven track record of growing revenue and expanding business with large accounts.
• Ability to manage multiple stakeholders and cross-functional initiatives.

Responsibilities

• Develop a strategy to break into and close key strategic logos.
• Collaborate with internal teams to deliver tailored solutions.
• Forecast and accurately report on pipeline and revenue.

Skills

Strategic sales

Communication skills

Negotiation skills

Business acumen

Consultative selling

Education

Bachelor's degree or equivalent work experience

Job description

About The Role

We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product‑minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.

In this role, you will

• Develop a strategy to break into and close key strategic logos for Decagon
• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
• Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
• Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
• Forecast and accurately report on pipeline and revenue
• Develop and execute account plans to execute strategic deals
• Provide feedback and insights to product and leadership teams to influence the company's roadmap
• Maintain expert‑level knowledge of the company's products, services, and industry trends
• Expect moderate travel.

Your background looks something like this

• 7+ years of experience in strategic or enterprise sales
• Proven track record of growing revenue and expanding business with large, complex accounts
• Excellent communication, presentation, and negotiation skills
• Strong business acumen and ability to speak the language of the C‑suite
• Consultative selling approach with a focus on value‑based solutions
• Ability to manage multiple stakeholders and cross‑functional initiatives
• Bachelor's degree or equivalent work experience

Even better if you have

• Previous experience selling AI or customer support/experience software

Compensation

OTE $320,000 - $360,000 + Equity

Compensation Range: $330K - $380K

Benefits

We proudly offer the following benefits for our full‑time employees:

• Take what you need vacation policy
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.