Strategic Account Development & Growth Specialist

ThermoFisher Scientific; Allentown (Lehigh County); Remote; USD 45,000 - 60,000; Full time

Job summary

Thermo Fisher Scientific in Allentown, PA is looking for an Account Development Specialist to re-engage and grow a portfolio via proactive outreach and virtual selling. You will collaborate with Inside Sales Representatives and independently manage a portion of the territory, driving engagement and incremental revenue.

The role emphasizes prospecting through phone, email, and videoconferencing, developing customer relationships, and guiding accounts to digital self-service tools.

Qualifications

• Bachelor’s degree required; no prior experience required.
• Preferred fields: Sciences, Biology, Chemistry, or related field.
• Sales, lab experience, or business development experience is an asset.
• Strong communication, prospecting, and virtual selling skills.
• Proficiency in Salesforce (or similar CRM) and Microsoft Office Suite.
• Ability to deliver excellent customer service.
• Strong organizational, prioritization, and time management skills.
• Collaborative team player with a customer-first mindset.
• Demonstrated aptitude for learning technical and scientific concepts.
• Ability to work independently and in a team.
• Travel occasionally for customer meetings and training (10–20%).
• Demonstrates the Thermo Fisher values (The Four I’s): Integrity, Intensity, Innovation, and Involvement.

Responsibilities

• Manage and grow a defined portfolio of low-frequency customer accounts
• Independently manage and develop an assigned portion of the territory, with direct responsibility for driving customer engagement, account growth, and incremental revenue
• Partner with ISR to support shared territory growth, coordinate account development activities, and drive expansion across aligned accounts
• Proactively prospect and engage customers via phone, email, videoconferencing, and other virtual tools to identify account potential and drive revenue growth
• Identify opportunities for account expansion and cross-selling based on customer profiles, purchase history, and business needs
• Maintain accurate documentation of customer activity, opportunities, and next steps in CRM
• Guide customers toward digital self-service tools and online purchasing where appropriate
• Partner with Inside Sales Representatives to transition reactivated or high-potential accounts for ongoing management
• Participate in regular coaching sessions and training to strengthen prospecting, virtual selling, and account development skills

Skills

Sales prospecting

Virtual selling

CRM (Salesforce)

Communication

Time management

Education

Bachelor’s degree

Tools

Salesforce CRM

Microsoft Office

Job description

Thermo Fisher Scientific in Allentown, PA is looking for an Account Development Specialist to re-engage and grow a portfolio via proactive outreach and virtual selling. You will collaborate with Inside Sales Representatives and independently manage a portion of the territory, driving engagement and incremental revenue.

The role emphasizes prospecting through phone, email, and videoconferencing, developing customer relationships, and guiding accounts to digital self-service tools.