Strategic Account & Client Success Manager

Cigna Health and Life Insurance Company; St. Louis, Northern (MO, KY); Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

Health and well-being benefits

401(k) and tuition reimbursement

Paid time off and holidays

Job summary

The Account Manager role at Cigna Health and Life Insurance Company focuses on ensuring ESI clients and patients receive superior service. The individual is a key member of the client account team responsible for overall satisfaction and retention, managing day-to-day relationships and cross-functional collaboration to deliver core services.

It involves proactive performance reviews, timely benefit requests processing, and leading internal meetings to meet timelines and quality standards, with

Qualifications

• Bachelor’s degree in related field or 11 to 14 years of experience.
• 5-8 years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience.
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Ability to travel overnight up to 20%.

Responsibilities

• Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and Express Scripts’ product offerings.
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with Express Scripts core services.
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
• Lead client centric team meetings to review ESI’s operational performance against client’s expectations and needs.
• Presentation of Express Scripts operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with Express Scripts book of business to promote client satisfaction, client retention and upsell opportunities.

Skills

Client relationship management

Analytical skills

Presentation skills

Cross-functional collaboration

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Internet experience

Job description

The Account Manager role at Cigna Health and Life Insurance Company focuses on ensuring ESI clients and patients receive superior service. The individual is a key member of the client account team responsible for overall satisfaction and retention, managing day-to-day relationships and cross-functional collaboration to deliver core services.

It involves proactive performance reviews, timely benefit requests processing, and leading internal meetings to meet timelines and quality standards, with