Senior Account Manager - Client Success & Growth

Cigna Health and Life Insurance Company; Cool Valley (MO); On-site; USD 97,000 - 161,000; Full time

Job summary

The Cigna Group is seeking a seasoned professional to manage day-to-day client relationships and benefit operations within a regulatory-focused portfolio. You will lead cross-functional teams, implement new groups, and present performance metrics to clients to drive satisfaction and retention.

The role requires strong communication, analytical skills, and the ability to navigate multiple stakeholders while traveling up to 20% as needed.

Qualifications

• Bachelor’s degree in related field or 11+ years of experience.
• Regulated Market experience preferred in regulatory lines of business.
• Experience supporting multiple projects and navigating multiple stakeholder groups.
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects using project management processes.
• Ability to work cross-functionally and resolve issues with urgency.
• Ability to travel overnight up to 20%.
• Home office internet must be cable or fiber with 10 Mbps down / 5 Mbps up.

Responsibilities

• Manages day-to-day client relationships with knowledge of benefit plans and products.
• Interact with clients, consultants and producers to provide preventative consultation, analysis and issue resolution.
• Process client benefit requests including changes, upsells, new groups, terminations and escalations.
• Lead implementations for new groups and product offerings with cross-team collaboration.
• Host client-focused meetings to review performance against expectations and needs.
• Present operational metrics to clients monthly/quarterly to highlight performance and opportunities.

Skills

Client relationships

Communication skills

Project management

Regulated Market experience

Cross-functional collaboration

Analytical thinking

Problem solving

Microsoft Office

Internet proficiency

Travel readiness

Time management

Education

Bachelor’s degree or 11+ years experience

Tools

Microsoft Office

Job description

The Cigna Group is seeking a seasoned professional to manage day-to-day client relationships and benefit operations within a regulatory-focused portfolio. You will lead cross-functional teams, implement new groups, and present performance metrics to clients to drive satisfaction and retention.

The role requires strong communication, analytical skills, and the ability to navigate multiple stakeholders while traveling up to 20% as needed.