Strategic Account Associate

KBS - Kellermeyer Bergensons Services, LLC; United States; Remote; USD 90,000 - 105,000; Full time

Job summary

A leading facility services provider seeks a Strategic Account Specialist to manage customer accounts, enhance service delivery, and ensure client satisfaction. The ideal candidate will have extensive experience in the facilities industry, strong account management skills, and the ability to analyze and resolve client issues effectively while supporting a culture of respect and pride in service.

Benefits

Medical, dental, and vision insurance

Paid Time Off

401k plan with match

Supplemental Health Insurance

Pet Insurance

PerkSpot Discount Program

Qualifications

• 3+ years of experience in the Facilities industry required.
• Previously held a strategic account management role.
• Familiar with janitorial and exterior services.

Responsibilities

• Assist Strategic Account Manager in daily management of account reporting and resolution of account issues.
• Prepare and distribute daily and/or weekly customer activity reports to executives.
• Ensure contract compliance and track unresolved complaints.

Skills

Account Management

Interpersonal Skills

Analytical Skills

Problem Solving

Data Management

Education

High School Diploma or equivalent

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

1 week ago Be among the first 25 applicants

About KBS

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

About KBS

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

If this sounds like you, then why wait, APPLY TODAY!!

LOCATION - this is remote opportunity with 50% travel Nationwide

SALARY RANGE - $90-105K

Position Summary

Key team member that covers customer accounts led by Strategic Account Manager. Communicates regularly with customer on account needs, growth opportunities and issues. Utilizing account management experience, monitors customer escalations, determining best course of action to address issues in a timely and effective manner and engages cross-functional team as appropriate. Leads customer projects, coordinating communications with vendors and field operations contacts to define service and schedule. Partners with Customer Experience and Field OPS team to ensure accurate, appropriate and timely responses to customer inquiries and issue resolution. Travel with field managers and clients field leadership to visit problem sites and determine corrective actions needed. Significant career growth opportunities in a fast-growing leader in facility services.

Duties and Responsibilities:

• Assist Strategic Account Manager in daily management of account reporting and resolution of account issues
• Assist Strategic Account Manager on growth opportunities for the accounts
• Obtain and evaluate all relevant information to effectively prioritize and address customer inquiries, comments, or complaints
• Partner with Customer Experience Department to ensure KPIs and response times are being tracked
• Iden
• Account Management
• Identify the correct internal departments to resolve customer inquiries, issues and project scheduling, issue resolution; track and follow up to ensure customer satisfaction
• Ensure contract compliance
• Identify, record and track unresolved complaints; direct outstanding issues to the appropriate resources for resolution; escalate to Strategic Account Manager as appropriate
• Maintain detailed records of written or verbal customer communication, noting the communication date, reason, action(s) taken, and next step(s) as appropriate
• Prepare and distribute daily and/or weekly customer activity reports to executives, customers, and internal team leveraging internal data and reports from supporting account teams
  
  

Skills, Knowledge and Experience:

• 3+ years ofexperience in the Facilities industry required
• Must have previously held a strategic accountmanagement role
• Familiar with janitorial and exterior services
• B2BCustomer experience
• Interpersonal, listening, conflict management, mathematical, analytical, and problem-solving skills
• Comfortable working with data and management reporting
• Detail focus
• Microsoft Office programs to include, but not limited to Word, Excel, PowerPoint and Outlook, with an emphasis on Excel (VLOOKUP, Pivot Tables, Graphs, etc.)
  
  

Education:

• High School Diploma, General Education Degree, or equivalent; Bachelor’s Degree is a plus
  
  

Corporate Full-time Benefits:

As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short Term Disability – Employer paid
• Long Term Disability
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
  
  

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals withdisabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Internet Publishing

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