Strategic Account Associate

TransPerfect Legal; New York (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Birthday leave

Job summary

TransPerfect Legal is seeking an Account Manager to manage client communications, align project goals with internal teams, and strengthen existing relationships. The role involves revenue tracking, billing processes, and supporting business development efforts within a hybrid work setup in major US cities.

The ideal candidate has a Bachelor's degree with 1-2 years in account management, along with strong presentation, communication, and organizational skills.

Qualifications

• Bachelor's degree required.
• 1-2 years of direct work experience in account management or similar capacity.
• Exceptional verbal communication and presentation skills.
• Excellent problem solving ability and organizational skills.
• Ability to build and maintain lasting relationships with clients.
• Ability to work within a team and across management levels.
• Understanding of the legal industry, including eDiscovery and all phases of the EDRM.

Responsibilities

• Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
• Serve as a liaison between client, Director of Business Development, and internal teams to ensure client expectations are met and managed through communication and efficient workflow.
• Maintain and strengthen relationships within existing accounts.
• Track new and existing revenue within assigned accounts by service type; assist in sales support tasks (e.g., prospect research, meeting prep, presentations, quarterly reports).
• Develop strong understanding of TL eDiscovery capabilities and services, and effectively communicate offerings to clients.
• Compose or generate materials (SOWs, RFPs, sales reports memos, letters, etc.).
• Lead all billing and invoice collection tasks for assigned accounts; manage past due notices and trends reporting.
• Provide support to senior team members and perform other special projects or duties as required.

Skills

Verbal communication

Presentation skills

Problem solving

Relationship building

Team collaboration

Understanding of eDiscovery/EDRM

Education

Bachelor's Degree

Job description

Job description

Who We Are:

TransPerfect Legal (TL) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TL delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments.

TransPerfect Legal is a division part of the family of companies that form TransPerfect.

What You Will Be Doing:

• Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
• Serve as a liaison between client, Director of Business Development, and internal teams to ensure client expectations are met and managed through communication and efficient workflow.
• Maintain and strengthen relationships within existing accounts.
• Track new and existing revenue within assigned accounts by service type Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports).
• Develop strong understanding of TL eDiscovery capabilities and services, and effectively communicate offerings to clients.
• Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports memos, letters, etc.
• Lead all billing and invoice collection tasks for assigned accounts.
• This include billing promptly, clearly, accurately, and being proactive and punctual with past due collection notices, and tracking and reporting trends to all levels of management.
• Provide support to senior team members and perform other special projects or duties as required.

Where Your Career Is Going:

At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jumpstart your career, we want to hear from you!All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect:

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

Job requirements

Who We Are Looking For:

• Bachelor's Degree
• 1 - 2 years of direct work experience in account management or similar capacity.
• Exceptional verbal communication and presentation skills
• Excellent problem solving ability and organizational skills
• Ability to build and maintain lasting relationships with clients
• Ability to work within a team and all levels of management
• Understanding of the legal industry, including eDiscovery and all phases of the EDRM

Hybrid

• New York City, New York, United States
• Los Angeles, California, United States
• +1 more

Legal

Full-time, Permanent