Strategic 401(k) Client Services Leader

Fairygodboss; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

Fairygodboss is hiring a 401(k) Client Service Manager in Louisville, Kentucky. The successful candidate will manage a client services team, ensuring high-quality service delivery while overseeing performance, training, and client responsiveness.

Ideal candidates should have extensive experience with qualified plans and proficiency in client service, alongside a solid educational background. The role emphasizes effective communication and teamwork in a diverse and inclusive workplace.

Qualifications

• 4+ years experience with qualified Plans.
• At least 2 years' proficiency with client service regarding qualified Plans.

Responsibilities

• Manage the Regional 401(k) department and associate performance.
• Draft performance appraisals and team goals.
• Respond to inquiries from various departments regarding 401(k) Administration.
• Trend client escalations and provide monthly reports.

Skills

Client service proficiency

Oral/written communication skills

Relationship-building

Time management

Problem-solving skills

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office Products (Word, Excel, Outlook)

Job description

Fairygodboss is hiring a 401(k) Client Service Manager in Louisville, Kentucky. The successful candidate will manage a client services team, ensuring high-quality service delivery while overseeing performance, training, and client responsiveness.

Ideal candidates should have extensive experience with qualified plans and proficiency in client service, alongside a solid educational background. The role emphasizes effective communication and teamwork in a diverse and inclusive workplace.