Senior Manager, Retirement Services Implementation

Fairygodboss; Louisville (KY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Best-in-class benefits

Company-paid volunteering time

Ongoing training and development opportunities

Job summary

Fairygodboss is looking for a Manager, Implementation in Louisville, Kentucky, to lead new client implementations and ensure high customer satisfaction. Positioned within a dynamic team, you will oversee the strategic execution of projects, guide both internal and external partnerships, and foster the professional development of team associates.

This role requires a Bachelor's degree and 3-5 years of relevant experience, emphasizing leadership and client management skills. The position offers comprehensive benefits starting on Day 1.

Qualifications

• Minimum of 3-5 years of implementation experience.
• Experience leading teams and managing client relationships.

Responsibilities

• Drive new client implementation starts to align with revenue targets.
• Measure and meet client satisfaction scores.
• Develop associates and manage performance appraisals.
• Implement revenue and cost-saving initiatives.
• Facilitate effective internal and external partnerships.
• Forecast departmental staffing requirements.

Skills

Implementation experience

Leadership

Client satisfaction management

Forecasting

Coaching and mentoring

Education

Bachelor's degree or equivalent

Job description

Fairygodboss is looking for a Manager, Implementation in Louisville, Kentucky, to lead new client implementations and ensure high customer satisfaction. Positioned within a dynamic team, you will oversee the strategic execution of projects, guide both internal and external partnerships, and foster the professional development of team associates.

This role requires a Bachelor's degree and 3-5 years of relevant experience, emphasizing leadership and client management skills. The position offers comprehensive benefits starting on Day 1.