Strategic 3PL Account Manager

Socket.dev; Dallas (TX); On-site; USD 72,000 - 88,000; Full time

Job summary

Socket.dev in Dallas seeks an Account Manager - Third-Party Logistics (3PL) to manage, retain, and grow strategic customer relationships. You will be the primary contact, driving satisfaction, retention, operational performance, and revenue growth across 3PL networks.

You will partner with customers and internal teams, lead QBRs, monitor performance, and identify opportunities to expand share of wallet, while ensuring service excellence and data-based decision making.

Qualifications

• Undergraduate degree in Business, Supply Chain, Logistics or related field.
• 3+ years’ experience in logistics, transportation, 3PL, account management, or related role.
• Strong relationship management, analytical, communication, negotiation, and problem-solving skills.
• Ability to identify revenue risks and growth opportunities, and retain customers.
• Experience with multiple priorities and cross-functional collaboration.

Responsibilities

• Manage a portfolio of strategic customer accounts.
• Serve as the primary point of contact for assigned accounts across operations, commercial, and leadership levels.
• Understand customer supply chain strategies and align solutions to support those initiatives.
• Position Socket.dev as a preferred transportation provider within partner networks.
• Monitor account performance, revenue trends, and customer satisfaction to drive retention.
• Identify growth opportunities and expand share-of-wallet within existing accounts.
• Lead Quarterly Business Reviews and executive reviews with data-driven insights.
• Collaborate with Operations, Pricing, and other teams to improve account performance.
• Maintain CRM records, forecasts, and account activity.
• Support onboarding, implementation, and service launches.

Skills

Relationship management

Analytical skills

Communication

Negotiation

Problem-solving

Education

Undergraduate degree in Business, Supply Chain, Logistics

Tools

MS Office 365

Salesforce

Video conferencing tools

Job description

Socket.dev in Dallas seeks an Account Manager - Third-Party Logistics (3PL) to manage, retain, and grow strategic customer relationships. You will be the primary contact, driving satisfaction, retention, operational performance, and revenue growth across 3PL networks.

You will partner with customers and internal teams, lead QBRs, monitor performance, and identify opportunities to expand share of wallet, while ensuring service excellence and data-based decision making.