Strategic Key Account Lead for Project Logistics

Socket.dev; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Socket.dev is seeking a proactive Key Account Manager to lead major client relationships in the project division within the freight forwarding sector. You will coordinate with operations, pricing, and finance to ensure successful, profitable project executions and high client satisfaction.

The role requires deep logistics knowledge, strong negotiation skills, and a track record of driving revenue growth while maintaining excellent client relationships.

Qualifications

• Bachelor's degree in Business Administration, Logistics, or related field.
• Proven experience in pricing, sales and business development in the freight forwarding industry, with a focus on the project division.
• In-depth knowledge of project logistics, including heavy lift, oversized cargo, and multimodal transportation.
• Strong understanding of freight forwarding processes, regulations, and documentation requirements.
• Excellent communication and negotiation skills, with the ability to build and maintain long-term relationships with clients.
• Demonstrated ability to identify and capitalize on business opportunities, driving revenue growth.
• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Willingness to travel as required to meet with clients and attend industry events.
• CargoWise preferred.

Responsibilities

• Manage and develop key accounts within the projects division, building strong relationships with clients and understanding their specific requirements.
• Act as the primary point of contact for key accounts, addressing inquiries and providing timely solutions.
• Develop and implement strategic account plans to maximize revenue and profitability, while ensuring customer satisfaction and retention.
• Collaborate with internal teams, including operations, sales, and customer service, to ensure seamless execution of projects and meet customer expectations.
• Partner with internal teams to propose and implement value-added solutions that align with customer requirements.
• Identify new business opportunities within existing accounts and actively pursue new clients to expand the project division's customer base.
• Stay updated with industry trends, market conditions, and competitors' activities to identify risks and opportunities.
• Prepare and present regular reports on key account performance, revenue forecasts, and market analysis to management.
• Negotiate contracts, pricing, and terms with clients, ensuring profitability and compliance with company policies.
• Monitor and manage project budgets, ensuring cost-effective solutions and adherence to financial targets.
• Drive account growth by proactively identifying and upselling and cross-selling opportunities.
• Take ownership of the key account, ensuring client satisfaction and project success.
• Build a strong relationship with the client, focusing on retention and growth opportunities.
• Demonstrate consistent performance and growth in managing the key account.
• Show leadership in client interaction, problem-solving, and business development.
• Work closely with internal teams (pricing, operations, and finance) to execute client projects.
• Support the pricing team on opportunities outside of the assigned key accounts when required, assisting in pricing discussions and strategies for other projects.
• Ensure project profitability through effective pricing strategies and maintaining operational efficiency.
• Other duties as assigned.

Skills

Integrity

Flexibility

Communication

Problem Solving

Accountability

Education

Bachelor's degree in Business Administration, Logistics, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Socket.dev is seeking a proactive Key Account Manager to lead major client relationships in the project division within the freight forwarding sector. You will coordinate with operations, pricing, and finance to ensure successful, profitable project executions and high client satisfaction.

The role requires deep logistics knowledge, strong negotiation skills, and a track record of driving revenue growth while maintaining excellent client relationships.