Remote 340B Client Success Director - Growth & Partnerships

Pillr Health; Boca Raton (FL); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Account (FSA)

Dental and Vision insurance

401(k) retirement plan

Paid time off

Job summary

Pillr Health is seeking a 340B Director, Client Success to lead how clients leverage Pillr Health’s products to achieve their business objectives. You will develop strategies, oversee onboarding, and drive client collaboration across functions to ensure adoption and retention.

This role requires building deep executive relationships, reviewing performance metrics with clients, and guiding renewal and expansion efforts.

Qualifications

• Bachelor’s degree or higher in business, healthcare, operations, or related field.
• 5+ years in client relationship management or account strategy in a software delivery model.
• Proven ability to manage enterprise clients and drive business outcomes using technology.
• Advanced Excel skills: V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
• Ability to lead through organizational change and transformation.
• Strong business acumen linking software to client KPIs and goals.
• Excellent communication, presentation, and negotiation skills.
• Experience with CRM and analytics tools (e.g., Salesforce).

Responsibilities

• Client Partnership & Strategy: Develop deep relationships to understand business objectives and success requirements.
• Business Performance: Deliver measurable value; review metrics with clients and optimize outcomes.
• Account Growth & Retention: Identify upsell/cross-sell opportunities; lead renewal strategies.
• Client Advocacy: Champion the client voice internally for product and service improvements.
• Executive Reporting: Deliver business reviews and strategic updates to client executives.
• Leadership: Lead and mentor teams, coordinate cross-functional delivery, and develop talent.

Skills

Advanced Excel (V-Lookup, Pivot Tables

Communication skills

Negotiation skills

Presentation skills

CRM analytics (Salesforce)

Education

Bachelor’s degree in business, healthcare, operations, or related field

Master’s degree preferred

Tools

Salesforce

Job description

Pillr Health is seeking a 340B Director, Client Success to lead how clients leverage Pillr Health’s products to achieve their business objectives. You will develop strategies, oversee onboarding, and drive client collaboration across functions to ensure adoption and retention.

This role requires building deep executive relationships, reviewing performance metrics with clients, and guiding renewal and expansion efforts.