Strada Application Support - Remote

Lensa; United States; Remote; USD 72,000 - 115,000; Full time

Job summary

A leading career site is seeking an Application Support Associate for Strada, responsible for providing technical support and resolving application issues. This role requires 3 years of experience, strong analytical skills, and knowledge of Azure and Windows. Join a dynamic team committed to delivering world-class solutions in a supportive environment.

Benefits

Health coverage options

Retirement plans

Continuing education and training

Qualifications

• Minimum 3 years experience in a similar role.
• Solid verbal and written communication skills in English.
• Ability to work autonomously and as part of a team.

Responsibilities

• Provide in-house technical support for Strada Platform modules.
• Analyze, prioritize, and resolve faults according to SLAs.
• Ensure accurate documentation is maintained.

Skills

Technical Support

Problem Solving

Analytical Skills

Tools

Azure

Windows

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Alight, is seeking professionals. Apply via Lensa today!

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Role

The Strada Application Support associate will process, analyze, research, validate, and support the tasks related to the Strada Platform modules, or other applications that the team support, for the client’s employees according to the client’s service level agreements. This individual will assist in the correction and resolution of the issues reported and monitor and escalate all systems-related errors that could prevent the client's employees from using the applications.

Responsibilities

• Support, providing in-house technical support for Strada Platform modules and other application under the scope of the team
• The tasks also include the support of Production systems; this role might require availability outside of regular business hours.
• Analyzing, prioritizing and resolving faults to resolution.
• Resolve tickets according to SLAs and escalation procedures.
• Diagnose and resolve software application issues accordingly to available procedures and methodology.
• Capacity to understand / analyze a problem and propose resolutions paths.
• Ensure accurate documentation is maintained
• Proactively keep informed, outside internal training, of latest technology trends
• Participates in projects and activities as needed and assigned
• Good infrastructure administration skills integrating networking, systems & monitoring solutions, IT related software and general IT maintenance skills.
• Proven capability of supporting software and application technical problems.
  
  

Desired Skills

• Azure cloud knowledge
• Windows knowledge
  
  

SQL Knowledge

• Minimum demonstrable work experience of 3 years in a similar role
  
  

Requirements

• Solid verbal and written communication skills in English
• Accurate in terms of quality and respect of deadlines
• Ability to organize work and priorities to meet deadlines with limited supervision
• Ability to work autonomously while having a strong sense of commitment to team and customer
• Strong analytical, problem solving and organizational skills
• Motivated to continuously learn and to work independently and as part of an international team.
• Be proactive, dynamic and flexible
  
  

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum

72,200 USD

Maximum

114,500 USD

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Strada also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/3Viqv69

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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