Enterprise Application Support Specialist II

Cypress HCM; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking an Enterprise Application Support Specialist II to ensure the stability and performance of customer-facing environments in a cloud-based architecture. This fully remote role requires expertise in MS SQL Server and flexibility for a rotational schedule. Ideal candidates will have strong troubleshooting skills and experience in technical operations.

Qualifications

• 3+ years in enterprise application support or technical operations.
• Strong expertise in MS SQL Server 2005+.
• Experience with XML, HTTPS, MS .NET, and client-server architecture.

Responsibilities

• Monitor production applications for performance and accuracy.
• Collaborate with Development, QA, and Support teams to resolve issues.
• Maintain and support live production environments.

Skills

Troubleshooting

Problem-solving

Data analysis

Tools

MS SQL Server

Linux Command Line Interface

Job description

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $24.00/hr

Position Overview

• Job Start Date: 6/16/2025
• Job End Date: 6/15/2026
• Job Location: Remote
• Pay Rate: Up to $24 (W2)
• Schedule: Weekly rotation (see details below)
• Work Authorization: Must be 18 years of age or older

Job Description:

• The Enterprise Application Support Specialist II will join the RDM host team in a fully remote capacity. This IT technical analyst role is responsible for ensuring the stability, performance, and availability of live, customer-facing environments operating in a cloud-based, SaaS architecture.
• The environments include primarily Windows Server domain-based systems running MS SQL Enterprise databases, with proprietary image and transaction processing systems used in the financial industry. The infrastructure also includes Linux systems.
• This position requires flexibility to work on a weekly rotational schedule, as outlined below, and occasional weekend support may be needed. Candidates located outside Eastern Time (EST) must be willing to adjust to this schedule.

Rotational Schedule:

• Week 1: 8:30 AM – 5:00 PM EST
• Week 2: 11:00 AM – 7:30 PM EST
• Week 3: 4:00 PM – 12:30 AM (+1) EST

Key Responsibilities:

• Monitor production applications for performance and accuracy
• Collaborate with Development, QA, and Support teams to resolve issues
• Analyze data trends independently and report anomalies
• Maintain and support live production environments
• Participate in diagnosing issues and developing support tools

Basic Qualifications:

• 3+ years of experience in enterprise application support or technical operations, particularly in resolving time-sensitive, business-critical issues
• 3+ years of experience with current Microsoft Server platforms
• Strong expertise in MS SQL Server 2005+ (administration and programming) in a production environment
• 3+ years of experience with XML, HTTPS, MS .NET, and client-server architecture
• Proven troubleshooting and problem-solving skills for software and network issues
• Experience with Linux Command Line Interface (CLI)
• Ability to document processes and procedures effectively
• Experience in network and systems administration

Preferred Qualifications:

• Programming experience is a strong plus

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology, Engineering, and Customer Service

• Industries

  Information Services, Software Development, and Financial Services

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