Field Support Technician

Framery; United States; Remote; USD 78,000 - 90,000; Full time

Job summary

A leading company is seeking a proactive Field Support Technician to provide hands-on and remote support for installations across North America. The role involves extensive travel and requires strong technical skills and excellent communication with clients and partners.

Benefits

Extensive Benefits

Freedom and Responsibility

Opportunities for Personal Development

Qualifications

• Experience in technical or installation roles with client interaction.
• Practical understanding of basic electronics and hardware.

Responsibilities

• Provide hands-on and remote support for product installations.
• Guide installers through setup processes and training.
• Travel extensively within North America for installations.

Skills

Problem Solving

Communication

Technical Work

Tools

Basic Electronics

Job description

Join to apply for the Field Support Technician role at Framery

Join to apply for the Field Support Technician role at Framery

Direct message the job poster from Framery

Managing Recruitment Consultant at aTalent

Do you enjoy hands-on work and interacting with people? Are you someone who has a knack for getting things done with your hands and a willingness to explore new places? If yes, we want to hear from you! We’re looking for a proactive and technically inclined Field Support Technician to join our team in the US. In this role, you’ll be the go-to person for Framery's installation partners and dealer networks across North America, offering hands-on and remote support for product installations, troubleshooting and field-based training.

You will work independently within a team that operates across time zones, with headquarters support from Finland. Your day-to-day includes guiding installers through setup processes, training stakeholders, helping sales teams with technical needs and ensuring that every Framery solution in the field meets our standards of quality and function.

The position is remote-based and travel is a significant part of the job - you can expect to be on the road frequently. Ideally, you're based in one of the following states: New York, North Carolina, Georgia, Illinois, Pennsylvania, Texas, Colorado, California or Utah - locations that offer strong geographic coverage and access to our key partner regions. Whether you’re helping train a partner's crew, overseeing a large installation, or solving a hardware challenge on-site, your presence and expertise will make all the difference.

What makes you a great fit?

You’re someone who enjoys hands-on technical work and has a collaborative spirit. You’re comfortable communicating with installers, salespeople, and customers alike. You’re a problem-solver at heart - flexible, solution-oriented and able to work independently across a broad region. Prior field experience with frequent travelling gives you the confidence to tackle challenges head-on.

• Work experience in technical or installation roles with client interaction
• Practical understanding of basic electronics and hardware (e.g., HDMI, USB, electrical adjustments)
• Proficient English skills
• Willingness to travel extensively within North America (up to 50%)

Additional assets:

• Experience in furniture or office equipment installation
• Familiarity with service partner models
• Background in supporting or training others in installation or technical setups
• Exposure to remote technical support practices and tools

What’s in it for you?

You get a unique opportunity to join our team of Framerians who share an explorative mindset and the passion to create happier workplaces with phone booths, together

as a team.You get to be a part of an ambitious and joyful culture and an amazing growth story. You get a lot of freedom, responsibility, and opportunities for personal development. As experts in happy workplaces, we take the well-being of our employees very seriously and Framerians come first while customers are a very close second.

Read more on our Career site about what makes us Framery and what joining us is like. Get to know our amazing products on our website, and on our Instagram account @framerians, you can catch a glimpse of our everyday life.

Recruitment process:

• 2nd remote video interview
• Face-to-face interview in the US

Location and practicalities:

This is a full-time position and the preferred start date is as soon as possible. The salary range for this role is $78 000–$90 000 per year (in addition to extensive benefits) and will be negotiated individually based on the skills and experience. The position is remote-based within the United States and ideally, you are based in one of the following states: New York, North Carolina, Georgia, Illinois, Pennsylvania, Texas, Colorado, California or Utah. This role requires frequent travel across North America to support partner installations, training and oversee project execution on-site in addition to occasional visits overseas.

Interested?

We’d love to hear from you as soon as possible. Please send your application with the salary request by the 25th of May 2025. Applications sent through the link will be added to our recruitment system, which is our primary channel when recruiting new co-workers, so please do not email the application.

If you have any questions regarding the role, Talent Acquisition Consultant Mikko Lahti ([e-mail]) will be happy to answer via email.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Furniture and Home Furnishings Manufacturing

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