Clinical Support Specialist

Sprinter Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare startup is seeking a Clinical Support Specialist to enhance patient care through effective communication and administrative support. This remote role involves coordinating with clinicians, managing documentation, and ensuring high-quality patient follow-up. Ideal candidates will have strong writing and organizational skills, along with prior medical office experience. Join a dynamic team dedicated to innovative healthcare solutions.

Benefits

Medical coverage 100% by the company

Dental and Vision plans

PTO + 11 paid holidays per year

401(k) with automatic company contributions

Career growth opportunities

Qualifications

• 2 years of prior medical office experience preferred.
• Experience with medical terminology and coding is a plus.

Responsibilities

• Providing clinical & administrative support to the clinical team.
• Transcribing data into EMR and managing medical records.
• Facilitating communication between patients and medical staff.

Skills

Strong writing skills

Excellent organizational skills

Strong communication skills

Ability to work in a stressful environment

Self-motivated

Education

Prior medical office experience

Tools

Elation

Medical terminology

Coding

Job description

Join to apply for the Clinical Support Specialist role at Sprinter Health

Join to apply for the Clinical Support Specialist role at Sprinter Health

About Us

Sprinter Health is an innovative healthcare startup dedicated to providing high-quality, preventative care for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have backed companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.

About Us

Sprinter Health is an innovative healthcare startup dedicated to providing high-quality, preventative care for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have backed companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.

Your impact, if you choose to accept:

As a Clinical Support Specialist you will be setting up our clinicians for success and the patients to receive the high level of care we provide. This includes reviewing the next-day patient schedule of appointments to ensure all necessary registration information and documentation is in the system and up to date. You will work cross functionally to validate this and gather any missing data points or documentation for our in-home Sprinters or virtual providers to complete their visits. You will be working alongside our nursing team to call patients to ensure proper follow up care is received.

This is a new role and team we are creating to perform this important function.

The role is remote and requires a private work area due to privacy reasons around patient data. The work schedule may adjust at times to ensure we cover timezones across the country.

Let's Look Closer At The Responsibilities...

Clinical

• Providing clinical & administrative support as needed to the clinical team.
• Reviewing each visit to ensure labs, documentation, and patient education completed
• Tracking and notifying patients of lab values, imaging reports, etc. as directed by providers.
• Reviewing schedule to ensure each visit is accurate and ready for in-home visit.
  
  
  

Documentation

• Transcribing data into EMR before a visit to include past medical hx, surgical hx, medications, preventative care, etc. for review by the provider during visit with patient.
• Uploading documents into EMR.
• Oversee the management of medical records and ensure confidentiality is maintained at all times.
  
  
  

Communication

• Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams.
• Facilitate communication between patients, medical staff, and administrative departments to enhance patient experience.
• Address patient inquiries and resolve issues promptly to maintain a positive environment.
  
  
  

Process Improvement

• Monitor daily operations to identify areas for improvement in service delivery and efficiency.
  
  
  

About You

• Strong writing skills
• Must reside within the United States of America
• Quick and accurate typing speed, excellent computer skills
• Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
• Experience with medical terminology
• Ability to work in a stressful and fast paced environment
• Self-motivated
• Excellent follow through
• Prior medical office experience, 2 years preferred
• Experience with Elation is a plus
• Experience with coding is a plus
  
  
  

What We Offer

• Medical with employee coverage 100% covered by the company
• Dental and Vision plans
• PTO + 11 paid holidays per year
• 401(k) with automatic company contributions
• Career growth opportunities
  
  
  

$22 - $25 an hour

The compensation for this position will be based on experience and location. We expect you to work a 40 hour work week Monday - Friday, and occasional overtime may be required.

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Hospitals and Health Care

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