Store Team Leader: Lead, Develop, and Drive Local Retail

Pet Supplies Plus; Fort Mill (SC); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Pet Supplies Plus in Fort Mill, SC is seeking a Store Team Leader to oversee store operations, lead the leadership team, and drive neighbor-focused results. You will coach Assistant Store Team Leader, Department Managers, Shift Supervisors, and team members while ensuring high standards in customer service, merchandising, inventory, and safety.

The role requires strong leadership, communication, problem-solving, and the ability to manage schedules and store performance.

Formación

• 2+ years of retail leadership experience required.
• High school diploma or GED required.
• Strong leadership, communication, organization, and problem-solving skills.
• Demonstrated ability to coach, develop, and hold leaders and team members accountable.
• Ability to analyze business performance, identify opportunities, and develop plans to improve results.
• Ability to manage multiple priorities while maintaining strong operational standards.
• Basic computer skills, including Microsoft Office and the ability to learn company systems.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

Responsabilidades

• Take overall ownership and accountability for store operations, team performance, and business results.
• Lead, coach, and develop the Assistant Store Team Leader, Department Managers, Shift Supervisors, and team members.
• Build a strong leadership team by establishing clear expectations, delegating ownership, providing feedback, and holding leaders accountable for results.
• Recruit, interview, onboard, develop, and retain a fully staffed and engaged team.
• Create effective schedules that support business needs, neighbor service, productivity, and established labor expectations.
• Analyze store performance and develop action plans to improve sales, profitability, productivity, loyalty, and neighbor engagement.
• Maintain accountability for inventory management, cash controls, audits, and other key operational and financial expectations.
• Ensure consistent execution of daily stocking and down stocking, merchandising, animal care, cleanliness, safety, security, and overall store standards.
• Provide ongoing coaching, recognition, performance management, and development opportunities for the store team.
• Resolve escalated neighbor, team member, and operational concerns appropriately.
• Build relationships within the local community and identify opportunities for events, partnerships, and local marketing.
• Communicate store results, staffing needs, opportunities, and significant concerns to District Leadership.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Conocimientos

Retail leadership

Team coaching

Operations management

Communication

Problem solving

Educación

High school diploma or GED

Herramientas

Microsoft Office

POS systems

Descripción del empleo

Pet Supplies Plus in Fort Mill, SC is seeking a Store Team Leader to oversee store operations, lead the leadership team, and drive neighbor-focused results. You will coach Assistant Store Team Leader, Department Managers, Shift Supervisors, and team members while ensuring high standards in customer service, merchandising, inventory, and safety.

The role requires strong leadership, communication, problem-solving, and the ability to manage schedules and store performance.