Store Leadership Partner - Grow Teams, Elevate Pet Care

Pet Supplies Plus; Charlotte (NC); On-site; USD 48,000 - 62,000; Full time

Job summary

Pet Supplies Plus, a locally owned and operated Pet Supplies Plus franchisee, is seeking an Assistant Store Team Leader to support store operations and team development in Charlotte, NC. This role partners with the Store Team Leader to drive performance and a neighborly shopping experience for pets and their people.

You will coach Department Managers and team members, assist with staffing, and help maintain high standards for merchandising, inventory, safety, and cleanliness across the store.

Qualifications

• 2+ years of retail leadership experience.
• High school diploma or GED required.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to coach, develop, and hold leaders and team members accountable.
• Ability to understand store performance and identify opportunities for improvement.
• Basic computer skills and ability to learn company systems.

Responsibilities

• Partner with the Store Team Leader in the day-to-day leadership and operation of the entire store.
• Provide leadership and direction to Department Managers, Shift Supervisors, and team members.
• Coach and develop store leaders and team members while reinforcing accountability and performance expectations.
• Assist with recruiting, interviewing, onboarding, training, and maintaining appropriate staffing.
• Help create a positive work environment that promotes engagement, accountability, development, and retention.
• Review store performance and identify opportunities to improve sales, productivity, neighbor engagement, and operational execution.
• Ensure standards for merchandising, inventory, animal care, cleanliness, safety, security, and overall store conditions are consistently maintained.
• Ensure consistent execution of daily stocking and down stocking, promotions, truck processing, inventory management, price changes, and other operational priorities.
• Resolve escalated neighbor, team member, and operational concerns.
• Support local marketing, community involvement, and store events.
• Assume responsibility for overall store operations in the Store Team Leader's absence.

Skills

Retail leadership

Leadership

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pet Supplies Plus, a locally owned and operated Pet Supplies Plus franchisee, is seeking an Assistant Store Team Leader to support store operations and team development in Charlotte, NC. This role partners with the Store Team Leader to drive performance and a neighborly shopping experience for pets and their people.

You will coach Department Managers and team members, assist with staffing, and help maintain high standards for merchandising, inventory, safety, and cleanliness across the store.