Department Leader: Store Ops & Pet Care

Pet Supplies Plus; Fort Mill (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Pet Supplies Plus in Fort Mill, SC, seeks an experienced Department Manager to lead store operations as Manager on Duty and to own a designated department or function with accountability for performance and customer service. You will coach and develop team members, manage daily workflows, and collaborate with store leadership to improve results and store readiness.

Ideal candidates bring retail or customer service leadership experience, strong communication and organizational skills, and the

Qualifications

• Previous retail or customer service experience required; leadership experience preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to lead team members and hold others accountable to expectations.
• Ability to independently manage an assigned area of responsibility.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

Responsibilities

• Effectively lead the store as Manager on Duty and provide direction, coaching, and support to team members.
• Take ownership of an assigned department or business function and ensure expectations are consistently met.
• Monitor results within the assigned area, identify opportunities, and partner with store management on solutions.
• Train and coach team members on procedures related to the assigned area of responsibility.
• Reinforce expectations for neighbor service, teamwork, productivity, and professionalism.
• Assist with onboarding, training, and development of team members.
• Support opening and closing procedures, cash controls, deposits, and back-office responsibilities.
• Support daily stocking and down stocking, truck processing, merchandising, inventory accuracy, price changes, animal care, and store readiness.
• Maintain standards for cleanliness, safety, security, and store conditions.
• Communicate performance, staffing, operational, and safety concerns to store management.
• Support additional store priorities as directed by the Assistant Store Team Leader or Store Team Leader.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Leadership

Communication

Organization

Problem-solving

Accountability

Flexible schedule

Reliable transportation

Job description

Pet Supplies Plus in Fort Mill, SC, seeks an experienced Department Manager to lead store operations as Manager on Duty and to own a designated department or function with accountability for performance and customer service. You will coach and develop team members, manage daily workflows, and collaborate with store leadership to improve results and store readiness.

Ideal candidates bring retail or customer service leadership experience, strong communication and organizational skills, and the