Store Team Leader: Ignite Sales & Customer Experience

Primark; Burlington (MA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Competitive benefits

Work-life balance

Job summary

Primark is seeking a Team Leader in the United States to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will work closely with management to support daily store operations, uphold merchandising standards, and create a high-performing, engaged work environment.

You will provide daily coaching, set priorities, and ensure staff understand expectations while maintaining strong store standards and exceptional service.

Qualifications

• Proven ability to lead and develop a team in a fast-paced retail setting.
• Strong customer service skills with a focus on a great shopping experience.
• Excellent organizational and time-management skills.
• Clear and effective communication with stakeholders and colleagues.
• Comfort with retail technology (POS, tablets, self-checkouts).

Responsibilities

• Drive sales and deliver an outstanding customer experience by leading and developing the team.
• Collaborate with management to support daily store operations and merchandising standards.
• Provide daily coaching, feedback, and direction to colleagues.
• Ensure pricing, signage, markdowns, and stockroom organization meet standards.
• Oversee store opening/closing, duty management, and safety checks.
• Respond to customer feedback and elevate issues when needed.

Skills

Team leadership

Customer service

Organizational skills

Communication skills

Retail technology

Tools

POS devices

Cash registers

Job description

Primark is seeking a Team Leader in the United States to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will work closely with management to support daily store operations, uphold merchandising standards, and create a high-performing, engaged work environment.

You will provide daily coaching, set priorities, and ensure staff understand expectations while maintaining strong store standards and exceptional service.