Store Team Leader - Growth, Coaching & Ops

Community Choice Financial Family of Brands; Florence (SC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

On-the-job training

Career advancement opportunities

Educational reimbursement

Health insurance options

401(k) retirement plan

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Florence, SC to drive customer service and daily store operations. You will lead a team, ensure compliance, and support sales initiatives while delivering a high standard of service.

The role requires a full-time schedule (40 hours weekly) with in-person work, weekend coverage, and a focus on developing staff through training and coaching. Competitive benefits accompany the position.

Qualifications

• A high school diploma or equivalent.
• Minimum one year's experience in customer service, sales, or retail.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Customer service

Sales

Retail

Education

High school diploma or equivalent

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Florence, SC to drive customer service and daily store operations. You will lead a team, ensure compliance, and support sales initiatives while delivering a high standard of service.

The role requires a full-time schedule (40 hours weekly) with in-person work, weekend coverage, and a focus on developing staff through training and coaching. Competitive benefits accompany the position.