Store Team Leader: Elevate Service & Sales

Primark; Concord (NC); On-site; USD 68,770,000 - 77,366,000; Full time

Job summary

Primark is seeking a Team Leader in the United States to guide a store team, drive sales, and deliver an outstanding customer experience. You will lead, coach, and develop Sales Associates while collaborating with management to uphold high standards of operations and merchandising.

The role emphasizes effective communication, quick problem-solving, and a welcoming, inclusive store culture. Compensation ranges from $24 to $27 per hour, with growth opportunities across a growing national footprint.

Qualifications

• The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment.
• Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently.
• Good organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands.
• Clear and effective communication skills for interacting with customers, colleagues, and management.

Responsibilities

• Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
• Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
• Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
• Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
• Support day-to-day store operations, including opening, closing, and store duty management when needed.
• Review customer service feedback, handle customer issues professionally, and elevate when appropriate.
• Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
• Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.

Job description

Primark is seeking a Team Leader in the United States to guide a store team, drive sales, and deliver an outstanding customer experience. You will lead, coach, and develop Sales Associates while collaborating with management to uphold high standards of operations and merchandising.

The role emphasizes effective communication, quick problem-solving, and a welcoming, inclusive store culture. Compensation ranges from $24 to $27 per hour, with growth opportunities across a growing national footprint.