Store Team Leader: Elevate Customer Experience & Growth

pOpshelf; Fuquay-Varina (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

pOpshelf is seeking a Store Team Leader to deliver exceptional customer service, manage daily operations, and coach a retail team in a fast-paced, value-driven environment. You will recruit, train, and develop employees, oversee merchandising, inventory, opening/closing procedures, and safety best practices while ensuring accurate cash handling and a welcoming, engaging store experience for every customer.

Strong leadership, communication, and problem-solving skills are essential to thrive in

Qualifications

• High school diploma or equivalent. Post-secondary business school training preferred.
• Two years of management experience in a retail environment preferred.
• Ability to read and interpret documents and operate cash handling procedures.

Responsibilities

• Provides superior customer service leadership to exceed the customer's expectations.
• Models and coaches the team on balancing tasks with customer service to create a customer-centric culture.
• Evaluates and incorporates customer feedback into employee training and coaching.
• Facilitates and maintains a safe, clean and well-organized store environment.

Skills

Reading diagrams

Math skills

Cash handling

Cashier accountability

Communication

Organization

Problem solving

Team leadership

Inventory management

Vehicle to bank

Education

High school diploma

Post-secondary business training preferred

Tools

HHT

Self-checkout

Store computer

Cash handling systems

Job description

pOpshelf is seeking a Store Team Leader to deliver exceptional customer service, manage daily operations, and coach a retail team in a fast-paced, value-driven environment. You will recruit, train, and develop employees, oversee merchandising, inventory, opening/closing procedures, and safety best practices while ensuring accurate cash handling and a welcoming, engaging store experience for every customer.

Strong leadership, communication, and problem-solving skills are essential to thrive in