Store Team Leader - Drive Sales & Customer Experience

Primark Stores Limited; Boston (MA); On-site; USD 37,000 - 40,000; Full time

Job summary

Primark in Boston is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading, coaching, and developing a team of sales associates. You will partner with store management to run daily operations, uphold high standards, and create a fast, friendly shopping environment.

The role requires strong leadership, excellent customer service, and solid organizational skills. You will communicate in English, coach colleagues, and ensure stock, pricing, signage, and

Qualifications

• Leadership and team development experience.
• Excellent customer service and problem-solving skills.
• Strong organizational and time-management abilities.
• Clear, effective communication in English.
• Comfort with retail technology and POS devices.

Responsibilities

• Drive sales and deliver an outstanding customer experience by leading and developing your team.
• Collaborate with management to support daily store running and high standards.
• Provide daily coaching and in-the-moment feedback to ensure expectations are met.
• Maximize sales through stock availability, merchandising, and fast, friendly service.
• Oversee tasks, schedules, and store operations including opening/closing duties.
• Review customer feedback and escalate issues when appropriate.
• Coach colleagues, ensure pricing, signage, markdowns, and safety checks are maintained.

Skills

Team leadership

Customer service

Time management

Problem solving

Communication

Retail tech

Tools

Cash registers

Self-checkouts

Tablets

POS devices

Job description

Primark in Boston is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading, coaching, and developing a team of sales associates. You will partner with store management to run daily operations, uphold high standards, and create a fast, friendly shopping environment.

The role requires strong leadership, excellent customer service, and solid organizational skills. You will communicate in English, coach colleagues, and ensure stock, pricing, signage, and