Store Team Leader & Customer Experience Coach

Centra; Westport (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Centra in Westport is seeking a dedicated Supervisor to manage and motivate the store team, ensuring smooth operation and exceptional customer service. The ideal candidate will have at least 2 years of customer-facing experience, excellent communication, and the ability to work in a fast-paced team environment while multitasking and organizing duties.

Join Centra to lead by example and help maintain high standards in rotation, merchandising and customer care.

Qualifications

• 2 years’ experience in a customer service facing role.
• Excellent communication skills.
• Ability to work as part of a team in a fast-paced environment and multitask.
• Ability to organize work, delegate responsibilities and support team members.

Responsibilities

• Live Centra brand values: Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace.
• Set the standard for other employees in relation to rotation, merchandising and facing off.
• Assist in the induction, training and development of employees.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service experience

Communication skills

Teamwork in fast-paced environment

Multitasking

Organization and delegation

Job description

Centra in Westport is seeking a dedicated Supervisor to manage and motivate the store team, ensuring smooth operation and exceptional customer service. The ideal candidate will have at least 2 years of customer-facing experience, excellent communication, and the ability to work in a fast-paced team environment while multitasking and organizing duties.

Join Centra to lead by example and help maintain high standards in rotation, merchandising and customer care.