Store Team Lead - Sales & Service Coach

Boot Barn; Missoula (MT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Sales incentives

Merchandise discount

PTO

Medical/Dental/Vision/Life Insurance

401(k) plan

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking a Key Holder in Missoula, MT to lead customer service, drive sales, and support store partners. This role embodies Boot Barn's values and requires product knowledge, selling skills, and POS proficiency for an exceptional in-store experience.

You will collaborate with leadership to exceed store goals, assist with merchandising and operations, and help develop the team. Availability for varied shifts, weekends, and holidays is required to meet business needs.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts including nights, weekends and holidays.

Responsibilities

• Foster a service and selling culture; exceed expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Retail sales

Leadership

Communication

Time management

Job description

Boot Barn is seeking a Key Holder in Missoula, MT to lead customer service, drive sales, and support store partners. This role embodies Boot Barn's values and requires product knowledge, selling skills, and POS proficiency for an exceptional in-store experience.

You will collaborate with leadership to exceed store goals, assist with merchandising and operations, and help develop the team. Availability for varied shifts, weekends, and holidays is required to meet business needs.