Store Team Lead: Operations & Customer Experience

Rack Room Shoes; Fayetteville (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead in Fayetteville to supervise daily store operations and ensure strict policy compliance. You will guide staff, train associates, and assume full responsibility in the Store Manager’s absence, driving sales and service excellence.

This role emphasizes safety, customer experience, POS oversight, inventory, payroll, merchandising, and loss prevention, with opportunities for full or part-time management status.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• The Team Lead assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with company policies and procedures.
• Provides leadership, guidance and training to staff via direction from Store Manager and Assistant Store Manager.
• In the absence of Store Manager and Assistant Manager, assumes full responsibility for all store operations.
• Strives to meet and exceed sales, service and operational objectives.
• Ensure safety and welfare of employees and customers; create excellent customer shopping experience.
• Manage POS transactions, loyalty, discounts, refunds and opening/closing procedures.
• Oversee inventory control, pricing changes, markdowns, singles, damaged merchandise and physical inventory.
• Oversee merchandising, signage, and housekeeping; ensure visual standards and promotions are followed.
• Manage payroll, scheduling, budget compliance and time/attendance.
• Train and develop direct reports and reinforce customer service standards.
• Handle loss prevention and protect company assets; strive for seamless daily operations.

Job description

Rack Room Shoes is seeking a Team Lead in Fayetteville to supervise daily store operations and ensure strict policy compliance. You will guide staff, train associates, and assume full responsibility in the Store Manager’s absence, driving sales and service excellence.

This role emphasizes safety, customer experience, POS oversight, inventory, payroll, merchandising, and loss prevention, with opportunities for full or part-time management status.