Store Team Lead - Guest Experience & Ops Coach

Gregorys Coffee - GC62 - Great Mall; Milpitas (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Gregory's Coffee in Milpitas is seeking a Team Lead to uphold quality, service, and cleanliness across all hours. This role acts as the leader when a Store Leader or Multi-Unit Leader is not present and requires coordinating a flexible schedule with other leaders to meet business needs.

The position drives people development, operational and service standards, facilities/maintenance, HR management, and financial performance to ensure a superior guest experience.

Responsibilities

• People Development: ensure teams uphold high standards, lead by example, mentor colleagues
• Operational Standards: enforce standards, train on new menu/rollouts, prep for inspections
• Service Standards: lead with 5-star service, guest-first mindset, handle concerns and reviews
• Facilities & Maintenance: maintain equipment, schedule deep cleans, address facility issues
• HR Management: ensure labor law compliance, communicate changes, support managers with issues
• Financial Performance: manage store controllable costs, build customer relationships, handle cash and inventory

Job description

Gregory's Coffee in Milpitas is seeking a Team Lead to uphold quality, service, and cleanliness across all hours. This role acts as the leader when a Store Leader or Multi-Unit Leader is not present and requires coordinating a flexible schedule with other leaders to meet business needs.

The position drives people development, operational and service standards, facilities/maintenance, HR management, and financial performance to ensure a superior guest experience.