Store Team Lead: Hands-on Ops & People Leader

Gregorys Coffee; Milpitas (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Gregory's Coffee in Milpitas, CA is seeking a hands-on Team Lead to drive revenue, efficiency, and profitability across all store functions. You will lead by example, train teams, and ensure consistent quality, cleanliness, and guest experience during all operating hours.

Responsibilities include people development, operational and service standards, facilities maintenance, HR compliance, and financial performance. Flexibility with shifts is required.

Responsibilities

• People Development: Ensure teams are upholding our high standards, leading by example and educating each member of the team
• Identify and work with high potential baristas that can be developed into our next great leaders
• Operational Standards: Ensure all existing and new operational standards are being executed as prescribed
• Assist with training teams on new menu and operational roll outs and ensure proper follow ups
• Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time
• Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal
• Ensure stores are kept immaculately clean, organized, and well merchandised at all times
• Service Standards: Work side by side with teams to lead by example in 5-star service
• Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed
• Proactively manage customer concerns/issues and coach teams on how to do the same
• Become the "Mayor" of your store group and know a significant amount of customers on a first name basis that come into your store
• Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business
• Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews
• Facilities & Maintenance: Proactively clean, service, and maintain all equipment and fixtures in your stores
• Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished
• Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business
• HR Management: Ensure you and your team are compliant with employee labor laws
• Ensure changes to labor laws are thoroughly communicated with your teams
• Working with your SL/Multi-Unit to assist them in proactively managing employee issues by having regular conversations with your team
• Financial Performance: Work closely with SL/Multi-Unit to manage each of your store’s controllable profit areas: sales, labor, and COGS
• Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store
• Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
• Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets
• Ensure monthly inventory counts are completed and submitted accurately
• Additional Expectations: This is a hands-on role: TL's are expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success

Job description

Gregory's Coffee in Milpitas, CA is seeking a hands-on Team Lead to drive revenue, efficiency, and profitability across all store functions. You will lead by example, train teams, and ensure consistent quality, cleanliness, and guest experience during all operating hours.

Responsibilities include people development, operational and service standards, facilities maintenance, HR compliance, and financial performance. Flexibility with shifts is required.