Store Team Lead: Elevate Customer Experience & Sales

Crocs, Inc.; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Crocs, Inc. is seeking a Store Team Lead in Hawaii to deliver outstanding consumer experiences using our C.H.A.R.M service model. You will support store operations and lead a team on the sales floor.

Responsibilities include assisting in all store departments, driving personal and team sales, managing day‑to‑day activities, and acting as a brand ambassador. Must be 18+, 2–3 years retail experience, flexible schedule, and commitment to high service standards.

Qualifications

• Must be 18 years or older.
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles.
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience.
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement.
• Manage day‑to‑day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow‑up, while maintaining high service standards.
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs.
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives.

Skills

Retail experience

Leadership

Customer service

Job description

Crocs, Inc. is seeking a Store Team Lead in Hawaii to deliver outstanding consumer experiences using our C.H.A.R.M service model. You will support store operations and lead a team on the sales floor.

Responsibilities include assisting in all store departments, driving personal and team sales, managing day‑to‑day activities, and acting as a brand ambassador. Must be 18+, 2–3 years retail experience, flexible schedule, and commitment to high service standards.