Store Team Lead — Elevate Customer Experience

The North Face; Vacaville (CA); On-site; USD 29,000 - 40,000; Full time

Job summary

The North Face in Vacaville is seeking a Supervisor to lead a dynamic store team and drive a best-in-class customer experience. You will partner with the Store Manager to coach associates, model selling behaviors, and ensure operational excellence across engagement, merchandising, and standards.

This role suits someone with 1+ years in retail or leadership, a high school diploma or equivalent, and a passion for delivering exceptional service in a fast-paced environment.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred; hands-on achievements valued.

Responsibilities

• Support leadership by coaching associates and modeling selling behaviors.
• Drive customer engagement and exceed sales goals with a consumer-centric approach.
• Oversee daily store operations, opening/closing, floor coverage and tasks.
• Assist in stockroom and inventory flow; ensure timely product replenishment.
• Lead onboarding and training for new team members; provide feedback.
• Maintain visual standards and comply with policies and safety procedures.

Skills

Store leadership

Coaching

Communication

Customer service

Retail software

Physical stamina

Education

High School Diploma

Tools

POS systems

Job description

The North Face in Vacaville is seeking a Supervisor to lead a dynamic store team and drive a best-in-class customer experience. You will partner with the Store Manager to coach associates, model selling behaviors, and ensure operational excellence across engagement, merchandising, and standards.

This role suits someone with 1+ years in retail or leadership, a high school diploma or equivalent, and a passion for delivering exceptional service in a fast-paced environment.