Retail Team Lead & Customer Experience Coach

The North Face; Commerce (CA); On-site; USD 2,948,000 - 3,967,000; Part time

Job summary

The North Face in California is seeking a results‑driven Supervisor to support the store’s leadership team and elevate the customer experience. You will lead by example, coach associates, ensure store standards, and partner with the Store Manager to maximize profitability and build an inclusive, high‑performing team.

This role suits someone who thrives in a fast‑paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented and flexible in a fast‑paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators.
• Model selling behaviors and foster a consumer‑centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Retail leadership

Coaching

Customer engagement

Sales goals

Communication

Problem solving

Education

High School Diploma

Tools

Retail software

Job description

The North Face in California is seeking a results‑driven Supervisor to support the store’s leadership team and elevate the customer experience. You will lead by example, coach associates, ensure store standards, and partner with the Store Manager to maximize profitability and build an inclusive, high‑performing team.

This role suits someone who thrives in a fast‑paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service.